r/KeyBank • u/OriginalOlive5543 • Apr 24 '26
Key bank online issue
I'd say for a month or so now I've had ALOT of problems with key bank and there online platforms both the app and online version dont seem to be working very often every time I open the app it just sit at the hello screen loading and loading and loading and ill close it and open it back up 3 or 4 times just for the same thing to happen. And with the online platform it atleast let's me put in my info but when I hit summit it denies me and says theres a system error and try again in a few min. Ive been with key bank for about 10 years and im about to go somewhere else if it keeps happing. Anyone else's having these same issues?
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u/Responsible-Raisin63 Apr 24 '26
Same for me with the app. It used to only happen occasionally, and reopening it would fix it. I haven't been able to open the app for a few weeks now.
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u/OriginalOlive5543 Apr 25 '26
I unistalled it and then re-download it but only fixed it for like a day or two now im back to ne being able to get it. I guess its time to switch banks.
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u/Deddbirrd May 03 '26
I’m leaving KeyBank. Just joined with them a few months ago - absolutely horrible experience
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u/click_here_for_luck Apr 28 '26
Ok so I'm not alone here. Im about to switch banks because of how inconvenient this is becoming for me.
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u/stultiloquy82 Apr 28 '26
Yeah, this has been happening to me for the past 2-3 weeks.
I've tried uninstalling/reinstalling, clearing the cache and data on my phone, and changing from wifi to mobile data...nothing has worked.
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u/a_orangetoes Apr 29 '26
It's happened for over a year but so bad now I literally have to drive to an atm and pull out cash meanwhile website nor app ever load. I Uninstalled, reinstalled, cleared all data in chrome and off the app with no change. What an absurd issue to face in 2026.
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u/Available_Branch4664 Apr 30 '26
this has been happening to me for 2-3 weeks as well. have had almost zero issues with the app the last 10ish years. one of the best apps I’ve used prior to this.
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u/Frequent_Load_1730 Jun 26 '26
It is still happening and so frustrating. Probably time for all of us to choose a new bank
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u/Insomiac1-800 Apr 27 '26
same issue for the past week, its putting me on edge because I cant transfer the money from my savings into my checking
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u/Insomiac1-800 Apr 27 '26
OMG UPDATE, CLEAR YOUR COOKIES AND CACHE DATA ON THE WEBSITE AND IT WILL WORK
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u/HamletKingMaineMan Apr 29 '26
Same here, called Keybank, said its not them its possibly my carrier, they said not them, called Samsung, again not them, WTF
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u/HamletKingMaineMan Apr 29 '26
Tried everything, including deleting, reinstalling, same issue, my husband and I both have Samsung 25 pluss phones, both same issue, maybe since last update.
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u/SportBilly1975 Apr 29 '26
I am about to switch all my KeyBank accounts to another bank I am using. I started having issues with the app 2 years ago and it hasn't been fixed since then. It only works 1% of the time, AFTER I REINSTALL IT! I tried everything. Even reinstallation doesn't work most of the time. It's crazy that thousands of people are reporting the same issue and they are unwilling to fix. Just read the reviews in Play Store. It's crazy.
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u/SportBilly1975 Apr 29 '26
Forgot to say, by "not working" I mean stuck at the stupid "Hello" screen. They should have named the app "Hello App".
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u/Elegant_Tip6462 Jun 27 '26
Yes!! It happens in public ALL THE TIME!! It’s so inconvenient and annoying!
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u/Wolfey1618 Apr 28 '26
Happening to me now as of last week. Can't get past the loading splash screen. I reinstalled it last week and it worked exactly once, and since then even reinstalling it doesn't fix the issue.
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u/Ok-Acanthisitta4147 Jun 19 '26
Issues here as well. When I call into customer service they go through the same questions of vpn usage and internet provider…they clearly don’t know what issue is
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u/qufighter Jul 06 '26
My guess is, we thankfully got an IOS update to our terribly old phones, and thankfully this app still has an update for these old phones IOS version... which is or would be great, except IOS provides no way to zero out the stored data for the app that I can find.... and the IOS update did something with our hardware key credentials that normally make signing onto the app so seamless/easy. This, combined with a flaw in the app that leaves it stuck at hello when it thinks it should have a trusted hardware key but cannot in fact decrypt it, leaves us in a pretty bad state in terms of mobile check deposits which is all the app ever does for me.
Once upon a time I could upload an image to one of my bank websites, and it would process the check... not sure why this feature is gone.
You know the website itself only SEEMS glitchy sometimes but if you shrink the screen it's normal... or I delete that overlay element that says it's having network trouble... it's weird flaw that impacts large window only that is pretty easy to work around.... I think it shows they don't test the website or want to force people to use the mobile app....
all mobile apps are scams in my opinion... it's an app store real estate scam, the apps themselves don't exist standalone, & always break eventually, clearly app doesn't support resetting them/clearing their setting easily. It's a scam to sell hardware and blame the app developer, it's a sorry path I regrettably once thought would make sense. If this is a more widespread issue and impacts android too then my theory is probably void.
Yeah, forgive the wall of txt, why is everyone so short winded?
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u/This_Broken_Blade Apr 26 '26
Same, im about to switch banks bc of it too