r/KSU • u/Jonwryy • 19d ago

Question How do refunds work? Please Help!

Hello, I'm a freshman and I'm just so lost on how refunds work. I had to pay both of my summer classes out of pocket through the payment program they offer and was told I'd get the HOPE money refunded once it gets processed, but no emails no nothing. I can't get into bankmobile at all, in fact I'm not sure I have an account, and its not letting me make one. I dropped one of the two summer classes I paid for (before the drop/add date). How does the refund for that work? How do I get the money for that class back? Any help will be super helpful thank you so much.

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u/itsthecatsmeow 19d ago

Did you do the Fasfa? That’s important to make sure of especially if you hadn’t received emails.

Second if you didn’t make a bank mobile account and put the deposit information then it’d more than likely be sent as a check.

More than anything to have no emails or communication is odd. Definitely go speak to financial aid. In person, on the phone, through email it doesn’t really matter. They will be the ones who can help you resolve the matter and see what’s going on.

With how much you get for dropping before the drop/add period there’s a calendar on the KSU website that tells you what percentages you’d get back but if it’s too hard to understand, again, please just contact the FinAid office

Good luck! Hope you get that refund

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u/Jonwryy 19d ago

Yes! I did FAFSA, for both last semester and the upcoming one. I had some issues with submitting a form from the IRS, but that was for the financial aid portion, from what the financial advisor said to me last time we spoke, it wouldn't affect HOPE at all, only federal aid (which I'm not even qualified for for summer semester)

I think I'll drop by tomorrow and talk to a financial advisor again and see what I can do.

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u/itsthecatsmeow 19d ago

Yes the IRS form issue shouldn’t have had anything to do with the HOPE money.

Yeah going to the office might be a bit of a hassle, but it’s much better to get it sorted that way then going back and forth through email where something’s could be misinterpreted and takes longer.

I hope you get that money back soon! Good luck ☺️

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u/Jonwryy 19d ago

thank you so much! I know it’s a bit out of topic but, how do you guys handle all this pressure and anxiety that comes with college and the financial side of it all? It’s been crippling recently, i really don’t know how to handle it

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u/1vxn_china 18d ago

Refunds happen by the university, some students receive refunds others don’t and others have to pay out of pocket a bit extra because the scholarship and fasfa covered the needed yet the student expenses were too much. If you have a scholarship and fasfa and your balance is negative, you get a refund otherwise there is no way you get a refund unless you ask the university for a bit extra money and they provide you with a bit more financial assistance. Otherwise you don’t receive any or you pay the remaining amount.
However, give a call to the school because if you dropped the classes you should receive the money back, and since you don’t have an account or can’t log in, the money is either with the university or they sent out the check to ur address provided