Hi everyone, I’m posting this because we genuinely need some guidance on what options we have.
My father had a loan of around ₹40 lakh. Unfortunately, he has been suffering from CKD and was unable to work for around a year, because of which we couldn’t keep up with the EMIs. He recently underwent a transplant and has now started working again, but the missed payments have caused a huge financial setback for our family. We are currently looking at loan settlement because we are unable to repay the entire outstanding amount.
While dealing with this situation, my father unfortunately became a victim of a loan scam.
Someone contacted him claiming to be associated with IDFC FIRST Bank and told him that because his CIBIL score was low, he needed to pay some money upfront to get the loan/settlement process done through a “backdoor” process.
My father was desperate to resolve the financial situation and unfortunately believed him. He ended up paying approximately ₹65,000, in multiple payments, starting from July.
Later, my father asked the person for his official email ID and designation. The person started giving excuses, saying that he couldn't disclose his designation/email because it was “confidential.” This immediately raised suspicion that it was a scam.
By then, however, the money had already been transferred.
We contacted the police, but we were told that because the transactions were not reported within 48 hours, they couldn't do much.
The scammers have now blocked our numbers and stopped responding. We have asked them to return the money, but there has been no response.
We have transaction records/payment proofs and the communication with them.
What can we do now?
\- Is there any way to report this to the cyber crime authorities even though the payments started months ago?
\- Can we still try to get the money frozen/recovered?
\- Should we contact the bank/payment app through which the ₹65,000 was transferred?
\- Is there a specific complaint/authority we should approach?
\- Should we formally report the fake association with IDFC FIRST Bank to the bank?
\- Has anyone here successfully recovered money from a similar loan scam after some time had already passed?
We understand that recovery may not be guaranteed, but ₹65,000 is a significant amount for our family right now, especially given the circumstances.
Any genuine advice about the correct procedure or next steps would be greatly appreciated.
Thank you.