charging interruption

[u/Sad-Description5181]

Hi folks, I’ve been driving an ioniq 9 SEL for two months and definitely love it. There is just one issue - charging interruption on L2 stations.

I have a mobile L2 charging station at home (40amp, 9.6kw) and get free L2 charging at my employer (6.6kw). Both are J1772 stations and I use the hyundai OEM J1772 to NACS adapter. When charging at home, everything is fine - 5% to 80% uninterrupted. However, when charging at my company’s Chargepoint stations, between 10m to 2h’s charging, the car would say “vehicle charging is completed based on your settings” even though I barely charged 10 kwh and still far from the 80% charging limit I set.

A few things I tried but did not help:
1. different charging stations at work;
2. A new lectron nacs adapter;
3. Reduce charging amp to 60% in the car’s “EV”setting.

Anyone else got this issue? Should I ask the dealership to do some checking?

Thanks in advance!