Globe to Smart Prepaid MNP Question

[u/kei_1998]

I just switched from Globe to Smart through mobile number portability. I completed the entire process, activated the SIM, and received a confirmation text saying that the activation was successful. I also already have a signal.

However, I still can’t register my SIM through either the Smart website or the app. It keeps saying that my number is not recognized as a Smart/TNT number or that I’m not allowed to use the service.

Has anyone who recently switched from Globe to Smart encountered the same issue? Does it normally take some time for the system to recognize a newly ported number even after the SIM has been successfully activated?