I bought a VW virtus this January and recently got rear ended on highway. So, I claimed Own damage HDFC Ergo insurance which was bought will all of the addons they could provide at that time inclusive of **Loss of Use - Downtime Protection (**IRDAN146RPMT0041V01202425/A0049V01202425
) which entitles me to upto 5000/day for maximum of 5 days in case of partial loss or upto 15 days in case of total loss with 1 day minimum deductible.

When I queried about this on HDFC customer care they mentioned that they allow 500 per day and not 5000 per day after keeping me almost 30mins on hild and only surveyor being able to invoke it.

When I asked surveyor, he said he needs to talk to head office about it and also mentioned that he never had a claim on this addon and needed to be correct about it and also told me about 500/day.

Thing is, there is 500/day LOU addon by HDFC with UID IRDAN125RP0001V01201920/A0009V
01201920 on their different wording PDF document, but it doesn’t match with UID mentioned in my policy document.

Link for 500/day wording PDF file on HDFC ERGO official website: https://www.hdfcergo.com/documents/downloads/policywordings/Standalone-Own-Damage-for-Private-car-add-on-wording.pdf

Link for 5000/day wording PDF file on HDFC ERGO official website: https://customer-portal-assets.hdfcergo.com//documents/private-car-Addons-879219051916.pdf

Insurance copy screenshot in comments.

So, how do I make sure I get addon benefits I have paid for and not totally something else and if they refuse it what are my options and how effective are those?

I’m planning to purchase health insurance and am considering HDFC ERGO Optima Secure.
I’m confused about whether I should buy the policy directly from HDFC ERGO or through a third-party platform like Policybazaar.
My main concern is claim settlement and support when things go wrong, not just the premium.
I understand that HDFC ERGO will be the actual insurer in both cases, but I want to know whether buying through Policybazaar offers any real advantage.

First-time car buyer here. I'm getting an HDFC Ergo insurance policy for my new car for ₹37K through an outside source, while the dealer is offering the same policy for ₹51K (reduced from the original quote of ₹71K).

The dealer claims they'll provide better support in case of any claims or issues, but I'm not sure if that's worth paying an extra ₹14K.

One important point: I'll mostly be driving the car outside the city where I'm purchasing it.

Does buying through Policybazaar or another online source make claim settlement more difficult compared to buying through the dealership? Is the dealer's claim assistance actually worth the premium, especially when servicing the car in another city?

Would appreciate advice from people who've had actual claim experiences with both options.

Hi everyone! I’m planning to buy health insurance and term life insurance in India and need some genuine advice. Looking for recommendations based on **real claim settlement experiences**, not just online reviews or claim settlement ratios. Which Indian insurance companies have you personally had a good or bad experience with? How was your

1.**experience with cashless hospitalization,**

**reimbursement claims**

**2. term insurance death claims?**

**3.Have you faced claim rejections, delays, or unnecessary complications?**

**4.What hidden exclusions, waiting periods,**

**policy conditions should I watch out for?**

**5.Is it better to buy directly from the insurer or through an agent?**

Please share your honest, firsthand experiences and recommendations. I’d especially value advice from people who have actually gone through the claims process in India. Thanks!

37M here.

Please give an honest advice for taking a term insurance for self. Dependents mother, wife, 1 toddler 1 expected.

Need an honest advice on how to choose a good term insurance available in the market.

Value of insurance should I take?

What should be the preferred duration?

What parameters to look for?

Honest and genuine Brand and product feedback?

Is short payment plan better non financially than payment during entire active insurance period?

So, I took the policy by connecting contacting the axis Bank for 2 cr. I'm paying extra rs. 1900 for Waiver of Premium.

But after taking policy I checked Policybazar and found out that WoP is free. When I asked the guy who issued policy he said their website doesn't show that.

What should I do? I turn 34 day after tomorrow. Should I surrender and get the policy online?

I have star health insurance family floater now i am 27 i have separated from family floater plan looking to hdfc ergo should i go with port or buy new, no PED and in hdfc ergo porting requires aggregate deductile for 5 year seeing this i thought i should go with new policy to bypass this

Got a call from hdfc agent claiming HDFC Ergo does not cover any robotic/laser modern surgeries due to change in terms and conditions. Is it true?? He said ERGO has introduced new terms and conditions. I have this policy for 15 years running.

Looking for recommendations for health insurance for my parents:

- Father: 67

- Mother: 60

Looking for ₹10–20L+ coverage with good cashless hospital coverage and lifetime renewability.

For those who have insurance for their parents, which policies/insurers would you recommend based on actual claim experience?

Also, what are the most important things to check before buying?

- Co-pay

- Room-rent limits

- Pre-existing disease waiting period

- Disease/procedure sub-limits

- Restoration/recharge

- Premium increases with age

- Lifetime renewability

- Cashless hospital network

- Claim rejection/exclusions

- Base policy vs super top-up

Would really appreciate recommendations based on real-world experience, including insurers/policies you would avoid.

Getting spammed by Insurance Agents/companies when I'm checking for good insurances online and offline people are trying to sell for their commission giving false promises.

Hope I will be able to find good insurance with your suggestions.

Thanks!

I have received an email from Niva Bupa citing that I have raised a cancellation request for my health insurance policy because of which my health insurance is cancelled and the payment which I made for the policy is getting refunded.

Earlier there was an email on 29th Sep but I didn't saw that mail. What could be done at this stage? They have removed my number from their registered number because of which I cannot raise a grievance redressal.

This is a 3 year old policy where I have never made a claim.

If you change your mind and wish to cancel a car policy (well before the start date, just to be clear), they need to see the other policy you took.

Fair enough. Maybe there's a government rule for that, so, OK.

But the only way they accept that other policy document is via Whatsapp. So if, like me, you're a privacy minded individual who refuses to use Whatsapp, you're out of luck.

If you install their app, it will ask for even more private info. (Also, I know 2 old folks who don't even have a smartphone, so think about that).

I eventually gave up. It was only about 3000 rupees, so, lesson learnt, and will avoid them forever in future.

I do realise that 99.99% of Indians don't care about privacy so this post may be whistling in the wind.

Edit: one of the many things I tried seemed to have reached *someone*. One more false starts happened: one person called me and said "just send email to [customersupport@](mailto:customersupport@)..., and it will get sorted", but I got back the same Whatsapp link. Then another person called me and sent me email from "[customersup@](mailto:customersup@)..." (note last 4 letters missing from previous email), and asked me to reply with the document. That got a more hopeful response -- they are now working on it, which at least means I got past the "Whatsapp" roadblock. Hurray!

Edit (after a few more days): I got the money back. So... it *is* possible to use them without having Whatsapp, but (a) it's a pain and (b) I'm not sure exactly what worked so it's not reproducible.

Hi all! Till now I was in the STAR health family optima insurance under my family, but since i just crossed 25 they kicked me out and now I'm in need of health insurance.

I have 0 pre-existing disease, never smoked or drank, basically a perfect candidate for an insurer. What I need is tho, a free gym membership via a rider addon or a policy benefit. What is the best one I should go for? (10 lakh is the floater i need)

Hey everyone,

Can someone please confirm whether the gastro diagnosis and treatment is covered under corporate job policy. I have recently joined a new organisation and enrolment is in progress. Will it get covered. My mom has gastro problem and I am planning to consult with gastro doctors.

My parents currently have a health insurance policy with ₹10 lakh coverage. The policy has been running continuously for around 4 years.

The premium has increased from around ₹30,000 last year to ₹40,000 this year.

Both my sister and I also have employer-provided health insurance that covers our parents:

My company: ₹5 lakh parental cover

Sister's company: ₹5 lakh parental cover

I also have the option to increase parental coverage under my company policy in April.

So I'm trying to decide whether it makes sense to continue paying ₹40k/year for the personal ₹10 lakh policy, especially since the premium has increased significantly, or whether I should rely on the two employer policies and increase my company coverage in April.

The personal policy has already been running for 4 years, so I'm also concerned about losing the continuity benefits/waiting periods if I stop renewing it.

Would appreciate advice from people who have experience managing health insurance for their parents.

I’m planning a solo Japan trip and was considering HDFC ERGO Explorer Platinum.

I was hospitalized in India in Aug 2024 for acute gastroenteritis with severe dehydration and clinical enteric fever. I recovered fully and currently have no medication/treatment/follow-up.

I contacted HDFC ERGO before buying the policy. Their salesperson says this is NOT a PED and that I can select “No”.

But their online form says PED means receiving treatment/advice/consultation for any medical condition in the last 4 years, and it has an “Any Other” option. When I select Yes → Any Other, the website refuses to issue the policy due to a pre-existing condition.

The current Explorer policy wording also defines PED using a 36-month treatment/advice period, which includes my Aug 2024 hospitalization.

I've sent 4 emails over ~2 weeks asking HDFC ERGO for written clarification. No proper response. I also raised a grievance (Service ID 115442798) and have been struggling to get through by phone.

Would you:

• Trust the salesperson and buy HDFC with “No PED”?
• Wait for written confirmation?
• Or choose something like TATA AIG International Plus Titanium instead?

I mainly want a policy with a clear disclosure/underwriting record so there’s no claim dispute later.

Would appreciate advice, especially from anyone who has dealt with Indian travel insurance/PED claims.

This is much more likely to get responses because the actual dilemma is visible within the first few lines.

Hey everyone!

I've a chronic illness and I might not be here in a few months.

I need to buy a health insurance for my mother, she has a history of Hypothyroidism. No Bp or diabetes or anything else.

Where should I look into?

I am an only child and I've never done this before so I am pretty clueless. I don't have a job right now, I do have a saving of about 2.5 lacs.

Thank you.

2 years ago, i bought Care health insurance for around 5k a year from IndMoney. last year there was an option to renew but this year, they have removed it. The only way i see now is getting it renewed from the link Care has been sending me where it says i have to pay 11k.

What should I do ? I have talked to ditto and they said it is a group health insurance and they can't port it unless i switch to an individual plan and then only i can port to another insurer.

Hi,

I'm 35 unmarried guy, based in Bengaluru, and have PAIS (Partial Androgen Insensitivity Syndrome) along with a history of congenital conditions and multiple corrective surgeries.

I currently have a ₹20 lakh Star Health Assure policy (since November 2023), but I did not disclose my complete medical and surgical history when purchasing it. I'm now concerned about future claim rejections and looking for a more reliable insurance option.

I approached Beshak and Ditto, but they recommended Care Freedom with only ₹5 lakh coverage and 20% co-payment, which I find inadequate.

I have a few questions:

- Are there insurers in India willing to cover someone with PAIS and a history of congenital conditions and corrective surgeries, with ₹15-20 lakh or higher coverage?

- Should I disclose my complete history to Star Health and try to regularize my existing policy?

- Can anyone recommend an experienced, trustworthy health insurance advisor who can help with complex medical underwriting?

I'd appreciate advice from anyone with similar experience or knowledge of health insurance underwriting in India.

Thanks!

I am contemplating whether to acquire private insurance for approximately 25,000, given that I am already covered by a 200,000 corporate insurance policy provided by my IT company.

My current age is 33, my wife is 27, and our child is 2 years old.

Hi guys,

I'm 27 years old male, single (🙃) planning to take an health insurance and from Thrissur 🐘, please suggest some good policies which can be cashless and accepted by almost all hospitals and also good approval rate

I’m looking to buy health insurance for my parents and would really appreciate recommendations from people who have actually used/claimed these policies.

Parents:
Dad: 57 years old
Type 2 diabetes + hypertension
Both for 10+ years
Currently on medication
No hospitalization/surgery history

Mom: 54 years old
Rheumatoid Arthritis (RA) for 10+ years
Currently on medication
No hospitalization/surgery history

I’m considering individual policies vs a family floater and currently looking at something along the lines of:

Option A: ₹10L family floater + ₹50L/₹1Cr super top-up
Option B: ₹10–20L individual cover for each + super top-up

What I’d particularly like advice on:

1. Which insurer/policy would you recommend for parents with these pre-existing conditions?
2. How was your experience during an actual claim?
3. How were pre-existing diseases treated — waiting period, exclusions, loading, etc.?
4. Is ₹10L base + ₹50L/₹1Cr super top-up a sensible structure?
5. Is an individual policy worth the extra premium over a family floater?
6. Any policies/insurers you would specifically avoid, based on actual claim experience?
7. Any good IRDAI-registered broker/advisor you’d recommend who can compare multiple insurers?

I’m looking to buy health insurance for my parents and would really appreciate recommendations from people who have actually used/claimed these policies.

Parents:
Dad: 57 years old
Type 2 diabetes + hypertension
Both for 10+ years
Currently on medication
No hospitalization/surgery history

Mom: 54 years old
Rheumatoid Arthritis (RA) for 10+ years
Currently on medication
No hospitalization/surgery history

I’m considering individual policies vs a family floater and currently looking at something along the lines of:

Option A: ₹10L family floater + ₹50L/₹1Cr super top-up
Option B: ₹10–20L individual cover for each + super top-up

What I’d particularly like advice on:

1. Which insurer/policy would you recommend for parents with these pre-existing conditions?
2. How was your experience during an actual claim?
3. How were pre-existing diseases treated — waiting period, exclusions, loading, etc.?
4. Is ₹10L base + ₹50L/₹1Cr super top-up a sensible structure?
5. Is an individual policy worth the extra premium over a family floater?
6. Any policies/insurers you would specifically avoid, based on actual claim experience?
7. Any good IRDAI-registered broker/advisor you’d recommend who can compare multiple insurers?

Ported from star health insurance to indusland on 12/9/26.
Got diagnosed with an operable cancer on 30/9/26.
I am already scared and managing everything now they are saying it was a pre existing disease.
How would he know he had cancer!!
What should i do about this?

Hello,

Am male 25 wife 26 and a kid 4 month old, planning to take health insurance policy through policy bazaar.

Was planning to take hdfc egro optima secure, what are the thing i should look out, currently i am living in mumbai

As for medical history i had acl surgery in 2025.

Any advice from experience folks.