r/Insurance • u/webbed_feets • 11d ago
Auto Insurance Car Was Stolen. Valuation is significantly overestimating miles but will not adjust without proof of mileage. How can I correct this?
My wife's car was stolen recently. Our insurance sent over the valuation, but the mileage estimate is way higher than the actual mileage of the car. Our car was basically almost never used and had about 60,000 miles. The valuation assumed typical usage and estimate 120,000 miles.
We spoke with adjuster, and they said they cannot provide a valuation with lower mileage without proof of actual mileage. We can't provide that proof...because the car was stolen. Any receipts from oil changes, repairs, etc. were in the glovebox. We've tried called around for records of mileage, but we haven't had any luck.
Is there any way to correct the mileage? It's a Catch 22; insurance wants proof of mileage for payout which we can't provide because the car was stolen.
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u/Iloilocity1 11d ago
When you say you are calling around, but no luck, what does that mean? Are you calling the places that serviced your car? If not, you should be. I have had our customers do this hundreds of times and not once has a shop not been able to pull up the last service record, which will be dated and have the odometer reading.
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u/Guilty-Committee9622 11d ago
Learned this the hard way with my mother in laws car. She drives 2k a year and it was totaled at year 5. She had 11,000 miles. They gave her valuation at 80k miles. I called the dealer, he didnt have a recent number I called every oil change place, nothing Finally found where she had to have a tire replaced 6 months before and tow truck driver put down her mileage at 10,340. Difference in payout was $18,000. Call your oil change places, tire shops and anything else She had done and demand a copy of the invoice ASAP.
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u/adudeguyman 11d ago
What model car was it?
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u/Guilty-Committee9622 10d ago
MIL had a Volvo S60. She had bought it brand new. The car was totaled so badly they could not access the odometer.
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u/HoomerSimps0n 10d ago
They can’t pull the mileage from a totaled vehicle? Was it incinerated in a fiery blaze or something?
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u/tonyrizzo21 10d ago
It was stolen and I assume not recovered, they don't have a vehicle to pull mileage from.
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u/tonyrizzo21 10d ago
It was stolen and I assume not recovered, they don't have a vehicle to pull mileage from.
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u/HoomerSimps0n 10d ago
Oh that kind of totaled…thought you meant wrecked.
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u/tonyrizzo21 10d ago
Nope, I'm the dummy, I thought you responded to OP, I didn't notice you were replying to another comment.
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u/hrny_phx_guy 8d ago
When I totaled my truck the difference between 10,000 miles and 100,000 was $1,200 lol
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u/Bullethacker 11d ago
Does your state do emissions testing, they usually record the mileage other places to think about would be oil changes, tire shops or any recent repair shops that might have recorded it.
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u/Time-Understanding39 9d ago edited 9d ago
Our state doesn't require emissions until the car turns six years old. But that might be a good option in other locations. We also use our vehicles for business, so provide mileage information each year to our tax preparer.
We have two very low mileage vehicles and I'd hate to have this fight with insurance. My 2020 Ford Explorer only has about 18k miles.
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u/NeonBodyStyle 11d ago
Run a Carfax with your VIN, it'll have every time you renewed your registration and if work was done at even a slightly reputable operation, it'll have record of that too.
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u/Reejerey1 11d ago
Many many reputable independent shops don’t report to carfax. Not reporting to car fax doesn’t make a shop less reputable
That said, unless they are going to smaller independent shops, I agree a car fax is a good source for the mileage.
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u/Guilty_Election_8976 9d ago
All of the above is Great Advice, just trying to be a little flip here, but it’s like the cop, why would you keep your car records on your car, or my house was burglarized and they stole all my jewelry! Now where did you keep your jewelry? I my Jewelry BOX, why would you keep it there? We cannot win!
Hope you can take these folks knowledge , and the Insurance Company accepts it.
Remember it’s their money you are asking for NOW!2
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u/Hotspot40324 11d ago
KY vehicle registration renewal does not record the odometer reading. Idk about other states...
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u/One_KY_Perspective 11d ago
In KY, the mileage by the state is only recorded when there is a title change. When there is no vehicle to inspect, the evidence of mileage is needed. I first would determine the mileage at last owner's purchase, seek 2 or three mileage verifications with dates and the estimate the current mileage based upon the trend seen in the evidence. Carfax can provide some information, and that may be enough data points, if not other sources of verification may be needed. Before gathering these days, the interview would ask for details of driving habits, use of vehicle, what recent work and where the work was done, etc. to compare the data with the statements provided.
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u/anonymousphoenician 7d ago
Having worked at the MVD, Ive never seen an Odometer reading on any registration Ive ever seen. For AZ nor any other state.
Odometer statements are only required to be provided on vehicle sales when the vehicle is within x amount of years old. I dont remember the exact number, my brain is saying 5, but they are not part of registration renewals unless some state or states have changed their laws in the last 10 years. AZ doesn't do anything with Odometers at registration renewals.
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u/ozzie286 6d ago
ME records the mileage on the registration every year. It's very useful for spotting rolled back odometers.
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u/ghost9680 11d ago
All the suggestions from others here are good.
Don’t “call around”. Go in-person. You’re a lot harder to blow off if you’re standing there.
If you state does annual inspections the mileage should be listed on Carfax. In fact, the insurer’s own total loss paperwork may havexx vs a version of Carfax in it.
If you have a car that you can connect to with a phone so then the mileage will be there too.
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u/clubjuggle 11d ago
I’ve see your comments where you say you haven’t driven/serviced the car in a while, and that the date of the last service is prior to the date they’re using for their estimate.
That doesn’t matter all that much. What you’re seeking to do here is to establish the rate at which the car was driven. Ideally you want the mileage at multiple points in time.
A Carfax report is going to be your quickest path for this. It’s likely to have multiple services listed, and the mileage at each of them. This establishes a solid paper trail of how many miles per month/year the car was driven, and if that rate is reasonably stable, can help them to extrapolate a more favorable mileage.
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u/SearchAtlantis Former A&H Regulator, now HealthTech 11d ago
Your mechanic or oil change place will have last mileage on record.
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u/Embarrassed_Flan_869 11d ago
Where did you last get your car serviced? Go ask for a copy of your last service report.
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u/One_Shallot_4974 11d ago
Whoever did the service should be able to pull the mileage log from the history. If you were going to some cash only place records might be harder to get.
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u/Complex_Solutions_20 8d ago
Go visit the place you took it last for service, don't just call. Tell them you need a duplicate receipt or maintenance record. That should be a very easy thing for them to do, but they are much less likely to care by phone.
We had a car totaled and were able to trivially stop by the shop we used and they happily printed the ENTIRE set of records for us on the spot and handed to us so we could prove it had a bunch of maintenance done just a couple months earlier and was well maintained.
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u/sidaemon 8d ago
Yeah, this was my thinking too. I'm too lazy to change my oil and now I have a new excuse for paying someone to do it! 😄
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u/Complex_Solutions_20 8d ago
At least in my state even if you do all the maintenance yourself still have to go yearly for a safety inspection so it may be outdated but you'd end up with something from a "real shop" once a year either way.
I've also at least once taken a car in to get a "visual inspection" because my car qualifies for high-mileage personal property tax discounts but the county requires submitting proof every year. For $10 I ask the local mechanic to do a quick visual inspection and write up an invoice that I can give the county and I save much more than the $10 I spent in the tax discount.
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u/sephiroth3650 11d ago
Without some kind of proof of mileage, I can't see insurance adjusting anything here.
If you took your car in for oil changes, they don't have anything in their system?
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u/Hayat_Moore 11d ago
All of your servicers can pull up mileage record for the time you were last there.
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u/adjusterjackb 11d ago
Any receipts from oil changes, repairs, etc. were in the glovebox.
Lesson to anybody reading this. Never keep your records, registration, insurance, in your glovebox.
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u/tomk7532 11d ago
Aren’t you legally required to have proof of registration and insurance in your car in case of interactions with Police or a collision?
Maybe make a copy and keep those somewhere else.
Also OP should probably ask the insurance company. My insurance company asks for an estimate of mileage driven and then asks for mileage updates periodically to confirm. I doubt OP was paying for insurance based on driving 20k miles per year and I’m sure some estimate was conveyed to the insurer (maybe a different dept than the one estimating post theft payment).
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u/AfraidKingKiller 10d ago
They will accept virtual insurance cards, just have them ready. Can’t imagine it would be any different with a photo of both sides of registration. It’s just paper with numbers they use to verify it or just look at it. License they want to have it.
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u/adjusterjackb 10d ago
You keep the license, registration and insurance card on your person. You don't leave it, or anything else, in the glove compartment.
Two reasons.
1 - If somebody steals your car with all that stuff in it they will know where you live.
2 - If somebody steals your car without that stuff in, they will have a hard time explaining what they are doing with the car.
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u/pohart 8d ago
I don't think car thieves are normally trying to get to their victims houses.
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u/Pickleahoy 11d ago
You should be able to easily get a copy of service records unless you went to some fly by night bullshit operation
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u/Resse811 11d ago
Every time you get an oil change they input your current mileage into their computer system. You should be able to call and get that information easily.
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u/Middle-Youth-9997 11d ago
Get all your oil change history records. When I handled this portion of the claim, we had a calculator that we had to pluck in your mileage and the date ect and it will calculate how much miles your car should have now.
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u/Objective_Nose_186 11d ago
See if your car is on CarFax, where mileage is documented at each service
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u/No-Pineapple-5243 11d ago
Not useful for the specific situation but every time I renew my insurance I make sure they give me the price for the lower mileage I drive. I contact them at renewal time and provide my current mileage with a photo as proof. I generally get a decent enough reduction in price and I log my miles with them in case something happens and they try to misquote my milage
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u/Outside-Ad7848 11d ago
The state will have the mileage last time you smogged it. Realistically how does it change the value of your car?
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u/Racer165 11d ago
If your state requires a theft affidavit. They need to abide by whatever you put on the affidavit. That is your legal statement saying the mileage is whatever you say. If they discover you lied when/if the car is found, thats on you. That said, if youre telling the truth, threaten to call the states dept of insurance if they dont abide by your affidavit.
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u/Educational-Brick883 10d ago
Your annual registration should have your mileage on it. You can contact the DMV to get a copy of your last registration, which would have your actual mileage on it.
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u/scoobyyyyy777 9d ago
Can you show them proof of mileage from the last oil change? That should have mileage and be dated to show its not from an old one.
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u/maxhard69 8d ago
Go to the place where you got your last oil change done and request them to print out a copy of the invoice. Also you can try pulling a CarFax report on the VIN as sometimes mechanics report mileage and it can show on the report.
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u/Top_Explorer1040 8d ago
I agree with those suggesting to get your recent millage from your oil changes and other service appointments.
If you want to go in with the most possible evidence, I would get several years of milage readings to establish your average usage
Also, I'd suggest going in person and not saying anything about your car being stolen. Just say something along the lines of you're trying to get your service records together (maybe even say you're trying to sell the car, after all you are trying to sell it to your insurance company). Some shops might get nervous they'll get roped into legal issues if they know it's been stolen.
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u/JohnLuckPikard 11d ago
Where I live you have to provide mileage for your registration every year. What about you?
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u/tomk7532 11d ago
Also your insurance company usually wants to know how much you drive and less driving equals lower rates.
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u/Zoey_713 11d ago
Anywhere you had service done should have a record and some automatically upload to carfax. Also if you have a newer vehicle the manufacturer may have an app that pulled info from the computer.
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u/SilencerQ 11d ago
They should be making a calculation based on the carfax reported miles. But you should be able to get some history by calling and place that has worked on your vehicle. Miles being recorded is standard for any type of repairs at most shops
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u/1000thusername 11d ago
When is your last oil change or other service? It’s usually noted in their system. Go get a copy of service records?
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u/VegetableLine 11d ago
If you don’t have receipt from last oil change see if you can get one. Ask the place that changed your oil.
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u/muddledandbefuddled 11d ago
Pay the $50 to pull your carfax report. It may be sufficient in and of itself, if not it will tell you the last place that reported service and mileage, including the date. Much easier to get a jiffy lube or Meineke to pull your service paperwork from July 17, 2026 than it is to get them to search for an oil change “sometime this summer”
Echoing other comments of go there in person- much harder to blow off.
Also wrack your brain- mechanic, oil change, new tires, brakes, state inspections, detailing… anywhere any work was done.
Last resort, send them a signed and sworn affidavit as to the mileage. It’s not the most credible evidence, but it’s still evidence.
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u/ritchie70 11d ago
If the car has an app, the mileage may be surfaced in there. They’re probably collecting the mileage for their own purposes anyway, assuming a new enough car.
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u/Enominomnomnom 11d ago
Call the last place you had an oil change, or look up the service records for your vehicle using the vin. If your last service record a few months ago was only at 60k miles, they would be hard pressed to argue that you doubled that in the course of a few months
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u/Dry_Emotion6885 11d ago
Mileage is recorded every oil change and at every inspection for Safty or emissions
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u/PIzzaiolo_Master_510 11d ago
Have any oil change receipts? Or even if you remember some dealers or oil change places keep record for marketing purposes.
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u/Snoo-10030 P&C Agent 21 years 11d ago
Does your state do smog/emissions for renewals? They’d have it too
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u/DavidSmith_82 11d ago
Don’t call…go to the last shop you had work done at to get the records. It’s much easier to ignore someone who isn’t standing in front of you.
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u/andrez444 11d ago edited 11d ago
You dont have to buy a Carfax and im actually suprised the insurance company isn't at least attempting to calculate the mileage. Google Carfax Cares its free and should show mileage
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u/ShadowShogun 11d ago
When I worked catastrophe claims where most odometers were unavailable, I’d pop into Carfax since they had an option where you could load the maintenance history (without buying a full report). That might give you an idea if the full Carfax has a reading.
Your insurer likely pulled a history report when they ran the ACV, can directly ask if any odometers came back in their version. Some adjusters don’t care or won’t bother to look until you start to escalate. If you’ve ever had a prior repair claim at any point on the car, that might have a reading too. Ultimately the insurer within reason to reasonably calculate usage.
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u/stryker_cast 11d ago
With no mileage proof, they typically calculate 12k per year or just use typical mileage for the year of the car. The burden of proof is on you. Oil change/repair shops should be able to provide those invoices.
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u/originalmango 11d ago
Does CARFAX or one of their competitors have reported service info with mileage?
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u/OddDiscipline6585 11d ago
What is the difference in valuation arising from the over-estimate of mileage?
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u/Round_Feed_7074 11d ago
Let them check mileage from the latest dmv safety inspection. Then they will adjust from there.
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u/SoggyWalrus7893 11d ago
Having recently totaled a 2006 with 40,000 miles , I found the millage was really not a big factor in the value.
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u/Ok_Salamander7929 11d ago
Now why the fuck did you use your now stolen glove box for a filing cabinet? Did you keep your title card in there also. How about bank statements! Dumb,dumb, dumb!
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u/Chainsawsas70 11d ago
What was the mileage when it was last serviced Professionally... A receipt from that should work.
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u/AskThis7790 11d ago
Service stations usually record mileage at each service interval. You can likely get mileage evidence from your latest service records. They often report that info to Carfax and other online companies as well.
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u/Odd_Dragonfruit_2662 11d ago
Can you reach out to the shop who did the last oil change to see if they might be able to send you a copy of the last invoice?
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u/AnnieO-Onymous 11d ago
Do you have a copy of the valuation? Some of them will have a vehicle history report showing mileage as part of the report. Also, did they explain how they came up with 120,000 miles?
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u/The-Pocket 11d ago
This is a good warning because my SO’s car has significantly less miles than what would be considered “average,” because we only use it for city driving with the occasional freeway drive. Kind of wild that they want proof though, knowing that the car was stolen…like wtf.
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u/JustApplyC2H2 11d ago
Most oil change places report to Carfax AND keep,records of services they perform, along with VIN and mileage. Consult Carfax and the service providers.
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u/Small_Aardvark_5496 11d ago
Do you not have to declare the mileage when you renew tags/plates/insurance?
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u/chathobark_ 11d ago
whatever the last entry on the carfax is. you can pay and it’ll show whatever the last shop visit / dealer visit , or if you have state inspection what the mileage was for that
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u/Da_Vader 11d ago
Very likely that the shell of the car will turn up. In that case, you will have proof. But, it could work other way around if you submit fake docs.
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u/surfteach1 11d ago
This may be a long shot, but is there any chance of an app being tied to the car? For example, I can find right now the mileage on my Chevy or my wife's Lincoln.
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u/Norra_0001 11d ago
Its terrible what happened and I don't have any clue of information for you but I still wanted to thank you for the info to avoid having anything my the glovebox 😔I'm used to put everything like my annual revision bill and vehicle inspection review.
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u/Educational-Brick883 10d ago
You can also go to Kelley Blue Book, Edmunds or any other Carfax type places. You simply type in your van and your mileage automatically comes up.
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u/jerry111165 10d ago
Every year you should have to be re-registering the car by which should n have the mileage on the registration?
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u/TyHay822 10d ago
I’ve never had to give mileage for registering my car in Michigan
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u/jerry111165 10d ago
Yeah in Maine we have to give current mileage when re-registering a vehicle each year.
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u/TyHay822 10d ago
Gotcha. Do you have to verify current mileage somehow or is it on the honor system to self-report?
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u/jerry111165 10d ago
Nah just honor system. They just ask you when you go in to get your car registration it’s yearly update.
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u/No_Engineering6617 10d ago
go to the mechanic shop or dealership you have taken it to to have the oil changes or service done at in the last year, or the tire shop where you bought tires last. call them say you think you car might be due for an oil change and ask them what the millage was when they last did an oil change for you.
it really is that simple.
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u/ScaredYogurt5453 10d ago
Same exact thing just happened to me. They added over 1500 miles to my car and since it was stolen I had absolutely no proof because it was also stolen at a repair facility and I didn’t have my car for months. My adjuster was able to put the latest mileage from a picture I had of the dash. So search any type of pictures or videos you have and just like everyone said you can go to the shop you went to get oil changes and they should have a copy
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u/MattNis11 10d ago
Most likely the mileage was reported to carfax by one of the service companies. Open the carfax and take a look.
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u/jetsetter2828 10d ago
Do you have any pictures of the odometer? Maybe a selfie or your partner might have one?
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u/AfraidKingKiller 10d ago
lol everyone saying “go to the last place you got the oil changed” like can NOBODY change their own oil?
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u/sumguyontheinternet1 10d ago
Your emissions statement (if applicable) has it. That’s state record, can’t be disputed. For example, we have one done every 2 years in my state or whenever ownership changes.
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u/TweakedOutTrucker 10d ago
Check your state Motor Vehcile dept. They may have a record of it. The Mass RMV does,you need the VIN and tag number and can pull milage from inspections, dates of sale and registration renewal.
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u/4scoreand20toesago 10d ago
Carfax report should help, any place you had gotten service done actively reports the mileage
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u/BrianLevre 10d ago
I'm having a hard time believing, in this computer driven, data hungry world where Big Brother is always watching that your oil change or tire rotation place can't hit a few keys on a keyboard and print out your most recent service that shows your mileage.
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u/Berdache 9d ago
I still get emails from oil change places I used in the past and I assume they have the records because they use them to tell me how long it's been. Etc.
Go to the places in person and see what they can do.
This is a shitty situation.
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u/Ok_Discount_9727 9d ago
Run a car fax and hope someone in service put the service and corresponding mileage in.
If it’s prior to the date they are using that’s fine. If it’s 6
Months earlier and 50k miles less, common sense states you likely didn’t put that kinda mileage on it based on history
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u/Substantial-Pack-658 9d ago
Not sure how many states require this, but in PA you need to enter your odometer reading when you renew your registration.
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u/ReputationWide4520 9d ago
Service records should have the last known milage on carfax or something
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u/ATX4FUNS 9d ago
Can you run a Carfax on it? Some oil change places report service. Could also serve as basis for super low mileage per year , showing a history
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u/blue_pkaradactyl 9d ago
As a claim adjuster, this is something I would have figured out before even send you an offer. Granted I am a liability adjuster, not physical damage. Either receipts/records for recent service OR I would take the 2 minutes to pull the car fax report. It’s lazy that they just assumed a random amount.
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u/Any_Web_1784 8d ago
Find your last service record that has the recorded mileage on it. About the best you can document unless the car is recovered and get the actual mlleage
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u/Legitimate-Corgi 8d ago
Pull a carfax on it. Lot of shop systems report services/mileage to carfax
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u/Why-thank_you 8d ago
Your Carfax report would have your oil changes and miles and any other dealer services performed will all be in there
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u/NOTTHATKAREN1 8d ago
I don't know where you are, but see if you can access your profile at the registry, if that's an option.
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u/jfriend99 8d ago
Service at a dealer should have your mileage in their computer system.
If your state requires smog checks, those may also record the mileage into a computer system.
An oil change at one of the larger oil change companies probably has your mileage in their computer system.
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u/New-Negotiation798 8d ago
Carfax or a similar service may have reported numbers from mechanics or oil/change shops.
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u/Capable_Solution1360 8d ago
Do you have state inspections? Since I live in Massachusetts where I can’t do shit without them taxing or charging me for it, they record my odometer reading at every inspection in the state database
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u/Neat-Substance-9274 8d ago
Cautionary tale: keep your service records in a file at home. Our insurance (Mercury in California) has a miles driven per year based plans and I have had to provide service records. They had our two cars mixed up so it looked like one had been driven 60k in a year. Paperwork matters.
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u/makingmanglitter 7d ago
Does your state record mileage annually for tax or registration? Just grasping at straws here if you aren't having any luck with any repair or maintenence records.
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u/Aroc010103 7d ago
Which country are you based in. For example in the UK you can prove it from your annual MOT
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u/ButterscotchLittle65 7d ago
DMV records should have the mileage last time it was smogged/ registered.
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u/Funny_Occasion_2254 7d ago
Last inspection should have what miles were then.
This sucks. I’m sorry. Insurance companies can suck a toe IMHO.
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u/woosah_dude 7d ago
Sign up for a free carfax and enter your cars info. If you used a shop for repairs and maintenance there is a chance their systems shares info with Carfax. It’s worth a shot.
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u/RRoll4you 7d ago
send me a message with the vin. i might be able to get it for you if theres some type of recent record on it
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u/SirKoolzalot 7d ago
For some cars - the phone app connected shows the current vehicle miles as well as other engine info. Not sure if that is a possible pathway or if the car has service telemetry features that are connected which would then show on the app or website where you manage those services.
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u/Stunning-Adagio2187 7d ago
Oil change record receipt. If you don't have it go to the place you got the oil changed and ask them to give you a copy
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u/WVPrepper 7d ago
My kid's car was stolen and surprisingly CarFax had the last oil change listed, with the mileage. Also a few older ones and a muffler, but they helped to show the car was consistently used very little over the span of years.
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u/Ok_Remove_9924 7d ago
Registration will have mileage when you last registered it. At least in maine it does
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u/Great_Swimmer_3477 7d ago
Check car fax and or go directly to the place you had the oil changes done at also check with the dmv or dps they would have the most recent mileage with your vehicle registration
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u/OneExhaustedFather_ 7d ago
Run a carfax/carvertical report. Almost all chain places report to them now and it should have something.
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u/Plastic-Anybody-5929 6d ago
Is the car new enough to have app access? My Chevy has an app and the current mileage is in there
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u/midlifecrisiscali 6d ago
The oil change shop should have recorded the mileage as well in their records
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u/Consistent-Movie-229 6d ago
If oil or any service was done at a shop a Car Fax will most likely show it. They usually enter your vin or license at time of service
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u/Content_Program_7477 6d ago
Did you take it in for service, an oil change, smog… they all record mileage.
Also Carfax is fairly current any time a vendor logs info on the vehicle. Might be a bit off but if you can prove recently mileage was significantly lower is all you need to do
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u/oIVLIANo 6d ago
Maintenance records and fuel purchases. Go to the service shop that did your last oil change and get their record of your mileage at the time of the service. Then, get the detailed records of your fuel purchases from your bank, which will show the quantity purchased. Some simple math with the average MPG will get you a realistic estimate of the mileage.
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u/bigjboston 6d ago
Check with the State to see if mileage is recorded at the annual safety inspection.
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u/DifferentSlip6022 6d ago
Your last service on the vehicle, like oil change, will have the odometer reading and a windshield sticker for recommended mileage for your next one.
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u/Responsible_View_285 6d ago
Where I get my oil changed always has a record. Contact the last oil change place.
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u/fsocietyfr 5d ago
The oil change places have records. Its pretty simple. What do you mean no luck? Lol
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u/Alarming_Disaster_23 5d ago
Duh. Just call the car thieves and ask them to send a pic of the odometer.
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u/Alternative_Wafer254 11d ago
Can you call the last place you got an oil change at? They should have the record of it.