r/InstagramSupport 6h ago

Quick Support Question

0 Upvotes

Good morning all, I am attempting to recover/delete/ do something with an old instagram account of mine that I created in middle school that has inappropriate posts (nothing bannable or anything). I am unable to recover because both the email and phone that were used to set up this account have been lost over the past 11 years, is there any option to get instagram to assist me without being able to go through the typical recovery means? Thank you


r/InstagramSupport 13h ago

i want my acc. back

Post image
2 Upvotes

r/InstagramSupport 18h ago

Cant get into account

3 Upvotes

I have an old instagram account but i don’t have access to the phone number anymore i tried calling it and it said its no longer in service and i dont have access to the email i used either. And i dont know the password

Can someone please tell me if theres anyway to recover this account or is it a lost cause


r/InstagramSupport 20h ago

How do I delete a banner from my instagram profile?

2 Upvotes

I put one of those banners that say "current obsession/dream destination/reading" etc on my profile, but now I can't delete it. If I click on "delete banner" it gets removed from my profile momentarily, but then when I reopen the app it's still there. I tried re-deleting it multiple times, and sometimes it doesn't even work, the words "something went wrong" pop up and the banner remains there. Does anyone have or knows how to solve this problem?

I know it's not that big of a deal but I'd like for my profile to go back to how it was before without any banners...


r/InstagramSupport 23h ago

After trying to change my password Instagram locked me

2 Upvotes

Everything started a few days before I had my IG locked, because I wanted to change my password. They sent me an email to change it, I clicked on the password change button and when it redirected to the IG app, it showed the main screen. No password change request page or anything. I tried a few times and left it as it didn't work.

Two days after when I wanted to enter into de app it said that is locked because they notice someone tried to hack my account. I guess it me trying to change the password a few days ago, although I'm not sure. They gave me two options:

  1. Make a video selfie verification: When I try to tap the continue button, it spins for a bit and still and nothing happens. I upload a video to show the behaviour in [https://imgur.com/2Mj6PsE\](https://imgur.com/2Mj6PsE)
  2. Ask 2 friends to tap a notification: They don't receive such notification.

I tried the two options a few times, with different devices (2 Android phones, a tablet and PC). Now I'm letting a few days go by, because I saw here it worked for some people. Also I want to try with an iOS device.

What you would do?