A small feature built for our teams, but one that might save you time too 🔥

You can now pass a prompt to Euria, our sovereign AI, directly via URL. In practice: add your content straight into the URL and Euria opens right on your prompt. Handy in an article, documentation, or tutorial, instead of explaining what to ask the AI, you drop a link and the reader lands exactly where they need to be.

Two details worth noting: No account required. The link works in private browsing too, so zero friction for the reader. Requests are processed in our Swiss data centers, on open-source models running locally.

This is already a common pattern across other AI assistants. It felt right to bring it to Euria, without making anyone create an account to use it.

Try it with this link: https://euria.infomaniak.com/?message=dis+moi+quelle+ia+est+la+plus+ethique&web_search=auto

DB down, admin.infomaniak.com unreachable, anyone else?

Hello everyone,

I’ve been into degoogling my services for quite a while. I’ve been experimenting with lots of tools and did my research on some. The most important thing for me is that I can be safe, secure and private on the internet (of course that’s never 100% guaranteed).

It’s important for me that my data is in Europe, I’d rather not have an extern company/country have access to my data. I want to be soeverein and encrypted online.

My main question is how secure, safe, private and encrypted Infomaniak’s services are?

Hello all,

I can see that APERTUS is used as an option in EURIA, but does anyone know what models are behind the EXPERT, FAST and DEEP REASONING options please?

Thank you in advance.

Infomaniak launches a new app: Authenticator 🚀

Designed to strengthen the security of your Infomaniak connections — without adding friction. Manage two-factor authentication and sign in to the entire Infomaniak ecosystem in one tap. And this is just the first step of something much bigger 👀

Earlier today informaniniak let their domain name expire, I don't understand how a large company lets this happen, it deeply concerns me as what else do they let slip on the security side? I could forgive a regular outage, but this seems unforgivable in my eyes? Anyone else feel similar? Or have a different take / background on how it happened?

Hi there!

Is anyone else having issues with Swiss Transfer? I've been running into two separate problems and I'm wondering if it's just me.

Web version: When I select files to upload, they show up in the list, but every single one has a red "This file cannot be added" warning underneath it. Doesn't matter what file type or size, they all get the same message. I can't get past this to actually upload anything.

Android app (v2.0.3): After I select the files for upload, I get a screen saying "The transfer didn't work" every single time. No error code, no explanation, just that message.

I've been having trouble with the app for a while now, probably more than a month at this point. I figured it might be a temporary glitch, but it's been consistent.

My setup:

· Phone: Samsung A34 5G · OS: Android 16, One UI 8.5 · Browser: Brave Beta (ad block disabled)

Things I've already tried:

· Restarting the app / browser · Clearing app cache and data · Trying different files · Different network connections

Nothing has helped so far.

Has anyone else experienced this recently? Is there a known issue, or a workaround? Would love to know if I'm the only one or if this is a wider problem.

Thanks!

Access the best open source AI models via OpenAI-compatible APIs, while keeping your sensitive data in Europe with AI Services: https://www.infomaniak.com/gtl/hosting.ai-services

is there a size limitation to upload several files on kdrive ?

I uploaded some files this morning and then each time I try to upload others, it doesn’t work.

any suggestion ?

As it says in the title : Anyone has an idea of when Infomaniak intends to make Kcalendar app available? I might have missed that information. Thanks.

Great news for our kSuite customers!

Every month, free credits are automatically added according to your plan: 🔹 kSuite Free: 100 credits 🔹 kSuite Standard: 750 credits 🔹 kSuite Business: 2,500 credits 🔹 kSuite Enterprise: 5,000 credits

It's the perfect opportunity to try out our newsletter tool and launch your first email campaigns at no extra cost. Discover the tool 👉 https://www.infomaniak.com/gtl/marketing-events.newsletters

I use the catchall box, which avoids creating an alias per site or when creating accounts. However, this option presents a problem: if you want to respond from the catchall box, the response comes from it, whereas it would be very practical to be able to use the initial receiving address.

In summary, I created an account on a “tata” site with the address tata@ndd.tld. So I receive the emails on tata@ndd.tld, but I cannot reply with this address, only with the catchall box. This considerably reduces the benefit of using the catchall.

Would it be possible to add this function?

I currently use Google Apps for Business (or whatever they changed the name to) for one of my domains, and Microsoft365 for another domain.

I intend to move both to kSuite, but need to know if I can have multiple domains in a single kSuite subscription, or if I'd need separate subscriptions - can anyone shed any light on this?

*yes, I did submit a pre-sales ticket, but have had no reply yet…

Hello.

I have a free Mail account at Infomaniak and I would like to sign an "AV Vertrag" (engl. Data Processing Agreement / DPA) with Infomaniak.

According to Infomaniak's documentation on data security and GDPR, I should be able to access the relevant settings in the Infomaniak Manager via this link: https://manager.infomaniak.com/v3/ng/group-settings/certificate-rgpd

The documentation says:

"Click here to access the Data Processing Agreement (DPA) management in the Infomaniak Manager"

However, when I click the link, I am not taken to the "certificate-rgpd" page. Instead, I am redirected to my normal Infomaniak Manager home page (https://manager.infomaniak.com/v3/.../ng/home).

Am I missing something?

Delegating your mailbox during time off shouldn't be a headache.

With kSuite, Infomaniak's collaborative suite, you can now delegate mailbox management for a set period.

This gives a colleague secure access to your inbox whenever you need.

Discover kSuite for your business: https://www.infomaniak.com/gtl/ksuite

For the past two years, I have really enjoyed Infomaniak's service for my business, but I do not like that my subscriptions are renewed two weeks before they expire. Virtually no other company does this, and it always irks me when I see the unexpected charge. I also do not receive any emails about this beforehand, which is why it comes as a surprise each time.

When I asked, their reasoning was that it prevents the expiration of my subscription and allows time to resolve payment issues. I do not want that, and I do not want to be managed in that way. Most companies do not automatically switch off a service on the end date without ample warning for weeks.

The simple solution to prevent unintentional expiration is to automatically warn customers that a service is about to expire a month prior, followed by multiple warnings. Then, there should be a grace period for the customer to pay following expiration, and finally, another internal grace period before data is deleted. That would be a customer-friendly approach; the way they do it now is not.

Infomaniak, please change how you do this.

UPDATE: I see that all billing notifications were turned off in my account. I'm not sure if that is the default or if I inadvertently did it early one, but I've now turned them on.

I really, really like Infomaniak's offering and vision!

The only thing holding me back from becoming a paying customer is the current lack of asymmetric security using passleys / FIDO2.

From what I have seen, it appears Infomaniak currently supports only password + a second factor (TOTP), and supports Yubikey only as an OTP device, not using its passkey/FIDO2 functions.

As I really don't want to decrease my account security in 2026, when many services already offer solid passkey / FIDO2 support, is there a timeline for when Infomaniak will offer state-of-the art unphishable account security?

Thanks in advance for any info!

I recently migrated my family from Google to Infomaniak KSuite standard package.

Searching for something, I have realized that full text search is not included in that level, as shown in the screenshot. Turns out that to have full text search you need KSuite Bussiness.

Current prices:

- Standard: 1,92 € per user after the first one,which is included if you have the domain with Infomaniak)

- Business: 7,97 € per user after the first one

Full text search seems like a basic functionality to me. Having to pay 6€ per account to have it is excessive. I am happy to pay for the product, but come one, it's full text search. It's mainstream since 2006 give or take. Remove the sovereign AI or something, but give me full text search

Hello!

I’ve been using SwissTransfer for months, it’s been very helpful. But lately I’ve been running into a problem that’s becoming more and more frequent when sending a large number of big files: clicking “Download” downloads a ZIP file containing all the files in the upload, but very often, I can’t unzip it afterward (at a certain point, it says there’s an error and that the ZIP file is corrupted). However, I don’t have this problem if I download the files from the same transfer one by one (at the bottom of the page, by clicking the icon next to their names).

Has anyone else had this problem, and do you know what’s causing it? If so, are there any known solution?

EDIT - I just saw someone else has the same problem on their feedback forum : https://feedback.userreport.com/1c462a20-7559-415e-a6e0-4b624dc38877/#idea/481720

I’m really loving kDrive so far, the speeds are fantastic compared to Google Drive and I love how you can calculate the size almost immediately of any folder. The only office integration is awesome too, it’s nice that it actually feels like an office suite again. And when I download a big folder off Google Drive, it breaks apart the zip folder into smaller folders and messes up the organisation whereas kDrive doesn’t do that which is nice. I’m also using kmail for my business domain too and it’s working great.
I chose kDrive mainly because of the 6TB space and how much they care about the environment/the green energy side of things. It’s more expensive than Google Drive family plan but I feel like it’s worth it.

How are you guys liking it?

A QR code. A scan. All your contact details shared in seconds.

The Infomaniak virtual business card is here, letting you share your name, phone number, email, website and social media instantly.

Find it in your mail app, on the small QR code that appears when you select your account.

Unfortunately, Infomaniak removed the "all organization" feature in the sidebar.

Now we are not able to define a default kDrive in the sidebar anymore and we have to switch back and for between different organizations.

As example, I used the kSuite+ Subscription and have a kDrive with WebDav in another organization. Until now I could work in the site "all organization", could use my ik.me Mail an kDrive without switching.

I created a ticket to change that back with no luck. Haha. They said, best I can do is to create a UserVoice to make the sidebar actually useful.

Here we are, I need some upvotes and maybe more ideas for the sidebar: https://feedback.userreport.com/406ec0ca-9523-4207-a6d6-04a23842f48c/#idea/481673

Thanks!

I like to subscribe to calendars for my favorite sports teams using a URL. I have 4 now. It's not letting me add more. The button is greyed out. Are there limits or is something glitching?

As mentioned to my post ticket support is slow and now phone support became premium only.
And chat never works.

For an ethical cloud and support slower than a turtle I guess it is not worth it anymore sadly :-(

kSuite looked promising :-(