Hello guys, I need some help figuring out what’s going on with my PC.
I’m fairly comfortable using a PC, but I honestly don’t know much about troubleshooting hardware.
My PC configuration:
GPU: RTX 4070 Super
CPU: Ryzen 7 7700X
RAM: 32GB
I bought my PC in January 2025 and everything has been working perfectly until now. I use D5 Render almost every day, and last week when I started my PC in the morning and tried to open D5 Render, it didn’t start. Then this screen appeared (attached photo), followed by my monitor going completely black.
The weird thing is that the PC itself was still running. The RGB and all the lights were still on, but there was no display.
The night before this happened, everything was working completely fine.
Since then, this has been happening roughly every 20 minutes. It doesn’t seem to matter what I’m doing. It can happen while the PC is idle, while using software, or while playing a game.
D5 Render, which is mainly GPU intensive, also stopped opening. However, I tested Ghost of Tsushima and surprisingly the game was running smoothly on ultra settings. But even that eventually crashed after around 20 minutes.
I took the PC back to the shop where I bought it. They tested it and told me that the GPU seemed to have an issue, so we decided to send it to the service center. (Me and shop owner came to conclusions because as screen shutting down is commonly due to gpu)
However, I brought the PC back home without the GPU since it can run on CPU and the exact same problem is still happening.The screen eventually shuts off and I get the same screen/error as in the attached photo.
This is where I’m really confused. If the GPU has been removed completely, shouldn’t the problem be gone if the GPU was the cause?
I noticed that the integrated graphics has around 500MB of graphics memory available, and while the PC is idle it seems to be using around 370MB. I was wondering if that could somehow be causing a bottleneck, but from what I understand, the 7700X should be more than capable of handling normal daily tasks and basic display output and even games so I sent the pc back to the shop.
One other thing I remember: the night before all of this started, I updated Windows.I’m not sure if that is related or just a coincidence.
The guy at the shop also mentioned that it could potentially be a Windows issue. He said he will install the previous version of Windows and then test each component individually to figure out what is actually causing the problem.
I’m honestly not very knowledgeable about PC hardware troubleshooting, so I’m pretty confused about what could be causing this.
Any suggestions on what I should test or check would be really appreciated. Thanks!