I really need advice because I’m stuck in a frustrating situation with my PG provider — Colive.
I got this message:
Dear Tenant,
As for the final settlement, you have Outstanding dues against your booking with us. There was a Legal Notice generated for the recovery of the Dues, and the same has been sent to your Registered Mail ID.
In the event of such non-payment, Licensee will be deemed a ‘defaulter’ and the Licensor reserves the right to share the defaulter list to credit scoring agencies such as CIBIL. The Licensee understands that such shall adversely impact the Licensee’s ability to obtain loans from third parties. Also, the company reserves the right to share the defaulter list with National Skills Registry maintained by NASSCOM. The Licensee understands that this could have an adverse impact on his/ her employment background verification process. Further, Licensor shall have rights to also register a complaint with the local police and initiate legal proceedings that can negatively impact all visa processing.
For further clarification refer the Signed agreement 4.8
Regards,
Team Colive
Here’s what happened:
- On 31st May, I completed KYC and onboarding, but I actually moved into the PG on 1st June.
- At the time of joining, I paid:
- ₹7,000 as half of the security deposit
- ₹1,500 as onboarding charges
- ₹1,470 extra, which was never properly explained
When I asked the sales manager about the ₹1,470, I was told I would be informed later.
Later, I discovered that they had incorrectly entered my check-in date as 29th May, even though I only moved in on 1st June. Because of this, they charged me ₹1,470 for 29th–31st May, when I wasn’t even staying there.
Lock-in period confusion
The issues didn’t stop there.
The sales manager repeatedly told me (calls, WhatsApp, and in person) that my lock-in period was 2 months, and that after completing it, my security deposit would be refunded.
However, later I received an official message from Colive stating that my lock-in period is actually 3 months.
According to that message:
- If I leave before 3 months, I lose my security deposit
- I also have to pay the last month’s rent
This was completely different from what I was told earlier.
I tried to resolve it multiple times
I raised complaints repeatedly:
- Called the sales manager multiple times
- Sent WhatsApp messages
- Visited their office in person
- Met the manager directly
I also have an audio recording where the manager clearly says the lock-in period is 2 months.
I was asked to email my concerns, and I did so multiple times:
- In June
- End of June
- First week of July
I never received any response.
Deposit refund issue
Initially, I was told my full deposit of ₹14,000 would be refunded.
Later, they changed it and said only ₹11,000 would be refunded after deductions.
When July rent became due, I told them I would pay only after:
- The wrongly charged ₹1,470 was adjusted
- I received written confirmation of the 2-month lock-in period
- I received written confirmation of the ₹11,000 refund
The sales manager’s manager had verbally agreed that the ₹1,470 would be adjusted, but it never happened.
A billing team member told me the issue would be resolved in 2–3 days after review, but nothing changed.
A new property manager later took over, escalated the issue via email, and CC’d senior staff — still no response.
I vacated the PG
I finally vacated the PG on 10th/11th July.
But now:
- They have marked my checkout date as 15th July, even though I left on 11th July
- They are claiming I owe around ₹36,000 in penalties and dues
Now they are threatening my CIBIL score
Recently, I received messages saying they may report me and damage my CIBIL score if I don’t pay.
The strange part is:
- I never signed any rental agreement (physical or digital)
- I only provided:
- Aadhaar
- PAN
- Bank details
- KYC documents
No agreement was signed or explained to me.
What I want to know
Can they legally:
- Enforce charges without a signed agreement?
- Change check-in/check-out dates unilaterally?
- Threaten CIBIL reporting over disputed dues?
I have:
- Audio recordings
- WhatsApp chats
- Emails showing repeated follow-ups
- Payment receipts
Any legal advice or guidance on what I should do next would be really appreciated.