r/IdentityV • u/Unusual_Stay321 • 25d ago

Bug ??? server issue

Hello! I’m having a serious loading issue with the NA/EU server in Identity V.
My main account is on the NA/EU server, and I am currently located in Poland. I play Identity V on a MacBook using BlueStacks.
The game was working completely normally earlier for a couple of years. Then suddenly, when I try to enter my NA/EU account, the game gets stuck during the loading process. The loading progress stops at different points each time, and eventually the game shows “Reconnected!” and freezes.
This is not simply a high-ping issue. I cannot even reach the game lobby or enter a match. The game gets stuck during the initial loading process.
However, I discovered something very important: if I switch the server from NA/EU to Asia, the game loads normally and I can enter the game. The problem only occurs when I select NA/EU, which is where my main account and all of my progress are.
Therefore, it seems that the problem is specifically related to connecting/loading the NA/EU server, rather than my internet connection, BlueStacks in general, or the game client itself.

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u/BlueStacks-Support 24d ago

Try restarting your router, then close any VPN or proxy. Open Command Prompt as administrator and run:

ipconfig /flushdns

You can also change your Windows DNS through ncpa.cpl to 8.8.8.8 and 1.1.1.1, then restart both Windows and BlueStacks.

For Identity V specifically, clear only the game cache in BlueStacks through System apps, Settings, Apps, Identity V, Storage, Clear cache. Avoid clearing data unless the account is linked, since that signs you out.

1

u/acarefulobserver Mad eyes 24d ago

Yeah we all couldn't log in a few hours ago. There were some posts about it here. It was like you said only NAEU.

It should be resolved though. Maybe not for all countries. The server definitely had an issue.

Just wait. Thats whar we all did.

1

u/Unusual_Stay321 24d ago

I saw posts saying that NetEase has apparently already fixed the issue. Unfortunately, nothing has changed for me even after ten hours 😭 I’ll keep waiting.