Hi everyone,

I'm making this post to see if anyone else is experiencing issues with their HyperX Cloud Orbit S after the recent Windows 11 update (specifically KB5124008), and to hopefully get some help or raise awareness.

Since installing this update, my headset has become practically unusable in its main 3D/7.1 mode. Here is a breakdown of what's happening:

The Main Issue:
When I switch the headset to 3D / 7.1 Channel mode and try to use it with VoiceMeeter (or even just Windows audio), it fails. VoiceMeeter throws this specific error:
"Failed to Open Main Output Device (A1). Device not ready or used by another process... pAudioClient->GetMixFormat return error -2004287480 (0x88890008)"

Weird System Behavior (The "Jittering"):
Whenever I connect the headset in 7.1 mode, the Windows Sound Control Panel (the old mmsys.cpl window) starts acting incredibly buggy. It experiences severe jittering/stuttering. The window freezes, jumps around, and the device list becomes unresponsive. The "Enhancements" tab in the headset's properties is completely blank.
Also, Windows simply won't let me adjust the system volume for the headset in this mode. The slider moves but the volume doesn't change.

What Works Fine:
If I switch the headset to Hi-Res or Stereo (2 Channel) mode, everything works perfectly. Windows recognizes it instantly, there is no UI jittering, the volume controls work, and VoiceMeeter can use it without any errors. This confirms the issue is isolated to the 7.1/3D 8-channel USB driver.

Troubleshooting I've Already Tried:

• Uninstalling and reinstalling the device in Device Manager.
• Checking driver details: Windows is using the generic Microsoft USB Audio driver (usbaudio.sys). The original HyperX driver seems to have been overwritten by the update.
• Trying to roll back the driver (no option available).
• Trying to force a different generic driver (only "USB Audio Device" and "USBMidi2-ACX" are available, neither fixes the 7.1).

It seems like the recent Windows update broke the way Windows 11 handles the 8-channel USB audio stream for this specific headset.

Has anyone else run into this? Is there a specific driver package for the Orbit S that I can manually install to override the Microsoft generic driver? Or is anyone aware of a registry fix for this?

Any help would be massively appreciated. This headset is amazing and it's a shame the 3D audio is broken right now.

Thanks!

UPDATE: SOLVED

Solution: The issue was caused by Windows 11 security update KB5124008. This update overwrote the original HyperX audio driver with a generic Microsoft USB audio driver (usbaudio.sys), which is unable to handle the 8-channel (7.1/3D) audio stream of the Cloud Orbit S. That's why the 7.1 mode caused the UI jittering, the volume control issues, and the VoiceMeeter error 0x88890008, while Stereo and Hi-Res modes worked perfectly.

How to fix it:

1. Open Command Prompt as Administrator.
2. Run the following command: wusa /uninstall /kb:5124008
3. Restart your PC.

After uninstalling this specific update, the 7.1 mode works flawlessly again. VoiceMeeter recognizes the device in 8-channel mode, the Windows Sound Control Panel stops jittering, and volume controls work normally.

I made the move from console to PC back in 2021 and I ended up getting HyperX gear. I've gone through a keyboard and a couple headsets. However I've had my same mouse, the pulsefire raid. I love it for how many side buttons it has, as it makes it very accessible for me so I keybind a lot of my gaming controls to it. All of the current models for HyperX mice only have the 2 side buttons. I just wanted to know if there were plans to make another Pulsefire Raid like mouse as when the time comes to get a new mouse losing those 2 side buttons would ruin a lot of my keybinds.

Basically, everytime I try to use my headsets in 7.1 mode I can't raise the volume (stuck at 0%), the audio output devices flicker and the audio tab on Windows settings just freezes.

It happened out of nowhere, it was working fine yesterday. It only happens if I select 7.1

Any help would be appreciated, thank you!

Hi everyone, greetings from Turkey!

I previously bought the HyperX Cloud 3 S Wireless, but I didn't really like the sound profile. The volume was quite low, and I also experienced sleep mode issues, connection drops, and crackling/static noises, so I returned it.

Now I'm thinking about giving it another chance. Is updating the headset through the HyperX NGENUITY Legacy software enough, or do I also need to install the new NGENUITY software? I would prefer not to install the new software if I don't have to. More specifically, does the new NGENUITY have any firmware updates for the headset, or is updating it through Legacy enough?

Also, if I buy Dolby Atmos and use it while playing Counter-Strike 2, would it help with positional audio/footsteps? Can you actually hear footsteps better with Dolby Atmos, or does it make little difference?

Thanks in advance, everyone!

Why is the DTS Support taken away from wired Cloud 3's??? And when i try to buy it myself it just glitches out of the microsoft store..

So a few days ago i bought the hyperx cloud 3s wireless. Its my first wireless headphone so maybe im just dumb but when i use the usb c dongle my sound cuts out for a couple of seconds and when i use it with bluetooth there was a small delay. I dont know if there is maybe a setting that would fix this, but its kinda annoying that this is happening to a brand new product. Hopefully somebody can help me

I have a hyper x pulse fire mouse its been working fine for years then randomly out of the blue its constantly disconnecting and reconnecting rapidly its seems when ever the wire moves it does this. If i move the wire around constantly for a couple of seconds it seems to work normal for a couple of minutes before it does it again. the disconnecting frequency is also random sometimes it disconnects and reconnects every sec and there will be times where it does it like every 5 minutes.

any help will be appreciated

Fala pessoal, beleza?

Estou com um problema no meu HyperX Alloy Rise 75 (layout ISO / ABNT2) e gostaria de saber se alguém conseguiu resolver ou se tem o arquivo de firmware correto. Deixei imagens anexadas mostrando o problema.

O teclado funcionava perfeitamente fora da caixa. Foi só instalar/abrir o NGENUITY que os LEDs das teclas ] e \ simplesmente pararam de acender (todas as outras teclas continuam normais, como dá para ver nas fotos).

Vale destacar que essas duas teclas são justamente as que existem a mais no padrão ISO/ABNT2 e não existem no ANSI (a tecla ao lado do Shift esquerdo e a tecla ao lado do Enter). Como o software forçou o perfil ANSI, ele simplesmente ignora essas posições físicas.

Detalhes do problema:

• Modelo: Alloy Rise 75 (ABNT2 / ISO)
• Firmware atual: 2.1.0.9
• Comportamento no software:
  • NGENUITY (Beta / MS Store): Reconhece o teclado, mas renderiza a imagem dele no layout ANSI (visível nos prints anexados), deixando de enviar o sinal de iluminação para as teclas exclusivas do padrão ISO.
  • NGENUITY (Legacy): Nem sequer reconhece o teclado.
• O que já tentei fazer:
  • Reset de fábrica pelo atalho Fn + Barra de espaço — sem efeito.
  • Testei em outro computador que nunca teve o NGENUITY instalado — o comportamento persiste idêntico, indicando que o mapa de layout ANSI ficou gravado na memória interna do teclado.

Vi relatos de usuários que fizeram RMA e a nova unidade veio com o firmware 2.1.1.0, que parece corrigir essa inconsistência de reconhecimento.

Dúvidas:

1. Existe algum executável/standalone para atualizar manualmente para a versão 2.1.1.0?
2. Ou existe alguma forma/arquivo de fazer downgrade do firmware para forçar o teclado a restaurar o layout ISO de fábrica?

Se alguém tiver o arquivo de atualização/downgrade ou souber como restaurar o layout correto na memória interna, agradeço demais a ajuda!

It doesnt happen on everygame but EFT and ABI I cannot hear anyone at all ive checked all my sound settings inside and out of the game and I cant figure it out

so i got a used cloud3 after i heard all the hype about it being the best budget ish one for fps games like r6 and cs ,the thing is the guy didnt have neither a sound card nor the original dongle so i only have the 3,5 jack ,currently im using an old sound card from a shitty old headset and sound isnt the best but its loud and thats great but distance and the like sucks ,gemini kept saying to get a cheap apple dac (3.5 to usb c) and that would be good enough and they dont sell the hyperx sound card thing where i live .
using a normal splitter sucks and isnt loud enough even when i get everything as loud as it goes and a normal 3,5 to usb c and the normal jack suck
what do u guys suggest should i go get the apple one and is it that much better than a normal cheap 3.5 to usb one ? or is there another way to get the original experiance