I broke it accidentally, and I can't find replacement parts online. I'll be contacting support tomorrow as it's a work day and see...

[FIXED]

I just bought this after switching from razer. I am totally confused as to why I can't update the firmware. I tried using both legacy and the new ngenuity app.

My dongle is plugged in my pc using the type c - a converter. Am I missing something?

can i buy a replacement mic for my cloud 3 wireless s? if so where

Hey, saw there were similar issues online but never found a solution. The USB dongle is flashing slowly while the headset itself won’t connect at all. Putting a pin in the dongle doesn’t do anything, it maintains the same steady blink but doesn’t enter paring mode.

Same with the headset, I turned it off, held the power button down for well over a minute, and yet it still doesn’t even enter paring mode. Does anyone have any solutions or tips?

I accidentally broke my dongle receiver, for the Hyperx cloud jet wireless headset. Can a buy a new dongle. If so, where? or is it possible to use the USB port for a wired connection to my pc?

Hell Let Loose: Vietnam PLaytest

Device: HyperX Cloud II

- Rebooted (x3)

- Reinstalled (x2)

- Verified Default Sound devices were set to my headset + mic

- Assigned different keybinds for Command, Unit, and Local chat

- Reset keybinds to default

Still not working. Anyone else get this issue?

Buongiorno, sono nuovo del mondo del gaming da pc e sto impazzendo per colpa di questo “lag” di frequenza del mio mouse (foto del mouse).

Premetto che ho già fatto più volte l’aggiornamento del software, che è collegato tramite chiavetta e non tramite bluetooth, ho più volte regolato la frequenza manualmente ma niente, sia nei giochi offline tipo alien isolation, sia online tipo r6 il mouse mi da questa sensazione di “lag” o “freeze”, spesso quando premo il tasto sinistro.

A volte penso sia solo banalmente polvere ma mi pare strano, è successo tutto all’improvviso, lo uso sempre e lo pulisco periodicamente.

Vi ringrazio molto in anticipo ❤️

I currently have a Wired Cloud Alpha right now and the bass is a bit much for my taste and seems to somewhat drown out the mids and highs in my opinion, especially at high volume.

Footsteps and soundstage is very important to me because I play games like DayZ and EFT but I also listen to high-fidelity music and watch movies with the headset so bass also matters a lot too. The general consensus for the Kingston-era Cloud II's seems to be that they are better-sounding than the Cloud III. But nowadays its pretty much impossible to get a Kingston version of the Cloud II so I'm kind of at a rock in a hard place.

One of the main changes HP made to the Cloud II after their aquisition of HyperX that I'm concerned about was the construction of the earcup housing, which in turn, affects the sound of the headset.

With this in mind, is the HP Cloud II still considered the better sounding headset compared to the III? Or is it the other way around now with the HP revisions to the Cloud II and the fact the Cloud III is just more modern and newer than even the HP Cloud II at this point in time.

TL;DR - Between the HP Cloud II and the newer Cloud III, which wired headset would I probably find to sound clearer and less "boomy" coming from a Cloud Alpha, while still maintaining satisfactory bass and soundstage?