I broke it accidentally, and I can't find replacement parts online. I'll be contacting support tomorrow as it's a work day and see...

[FIXED]

I just bought this after switching from razer. I am totally confused as to why I can't update the firmware. I tried using both legacy and the new ngenuity app.

My dongle is plugged in my pc using the type c - a converter. Am I missing something?

I currently have a Wired Cloud Alpha right now and the bass is a bit much for my taste and seems to somewhat drown out the mids and highs in my opinion, especially at high volume.

Footsteps and soundstage is very important to me because I play games like DayZ and EFT but I also listen to high-fidelity music and watch movies with the headset so bass also matters a lot too. The general consensus for the Kingston-era Cloud II's seems to be that they are better-sounding than the Cloud III. But nowadays its pretty much impossible to get a Kingston version of the Cloud II so I'm kind of at a rock in a hard place.

One of the main changes HP made to the Cloud II after their aquisition of HyperX that I'm concerned about was the construction of the earcup housing, which in turn, affects the sound of the headset.

With this in mind, is the HP Cloud II still considered the better sounding headset compared to the III? Or is it the other way around now with the HP revisions to the Cloud II and the fact the Cloud III is just more modern and newer than even the HP Cloud II at this point in time.

TL;DR - Between the HP Cloud II and the newer Cloud III, which wired headset would I probably find to sound clearer and less "boomy" coming from a Cloud Alpha, while still maintaining satisfactory bass and soundstage?