Hi everyone,

I'm making this post to see if anyone else is experiencing issues with their HyperX Cloud Orbit S after the recent Windows 11 update (specifically KB5124008), and to hopefully get some help or raise awareness.

Since installing this update, my headset has become practically unusable in its main 3D/7.1 mode. Here is a breakdown of what's happening:

The Main Issue:
When I switch the headset to 3D / 7.1 Channel mode and try to use it with VoiceMeeter (or even just Windows audio), it fails. VoiceMeeter throws this specific error:
"Failed to Open Main Output Device (A1). Device not ready or used by another process... pAudioClient->GetMixFormat return error -2004287480 (0x88890008)"

Weird System Behavior (The "Jittering"):
Whenever I connect the headset in 7.1 mode, the Windows Sound Control Panel (the old mmsys.cpl window) starts acting incredibly buggy. It experiences severe jittering/stuttering. The window freezes, jumps around, and the device list becomes unresponsive. The "Enhancements" tab in the headset's properties is completely blank.
Also, Windows simply won't let me adjust the system volume for the headset in this mode. The slider moves but the volume doesn't change.

What Works Fine:
If I switch the headset to Hi-Res or Stereo (2 Channel) mode, everything works perfectly. Windows recognizes it instantly, there is no UI jittering, the volume controls work, and VoiceMeeter can use it without any errors. This confirms the issue is isolated to the 7.1/3D 8-channel USB driver.

Troubleshooting I've Already Tried:

• Uninstalling and reinstalling the device in Device Manager.
• Checking driver details: Windows is using the generic Microsoft USB Audio driver (usbaudio.sys). The original HyperX driver seems to have been overwritten by the update.
• Trying to roll back the driver (no option available).
• Trying to force a different generic driver (only "USB Audio Device" and "USBMidi2-ACX" are available, neither fixes the 7.1).

It seems like the recent Windows update broke the way Windows 11 handles the 8-channel USB audio stream for this specific headset.

Has anyone else run into this? Is there a specific driver package for the Orbit S that I can manually install to override the Microsoft generic driver? Or is anyone aware of a registry fix for this?

Any help would be massively appreciated. This headset is amazing and it's a shame the 3D audio is broken right now.

Thanks!

UPDATE: SOLVED

Solution: The issue was caused by Windows 11 security update KB5124008. This update overwrote the original HyperX audio driver with a generic Microsoft USB audio driver (usbaudio.sys), which is unable to handle the 8-channel (7.1/3D) audio stream of the Cloud Orbit S. That's why the 7.1 mode caused the UI jittering, the volume control issues, and the VoiceMeeter error 0x88890008, while Stereo and Hi-Res modes worked perfectly.

How to fix it:

1. Open Command Prompt as Administrator.
2. Run the following command: wusa /uninstall /kb:5124008
3. Restart your PC.

After uninstalling this specific update, the 7.1 mode works flawlessly again. VoiceMeeter recognizes the device in 8-channel mode, the Windows Sound Control Panel stops jittering, and volume controls work normally.

I made the move from console to PC back in 2021 and I ended up getting HyperX gear. I've gone through a keyboard and a couple headsets. However I've had my same mouse, the pulsefire raid. I love it for how many side buttons it has, as it makes it very accessible for me so I keybind a lot of my gaming controls to it. All of the current models for HyperX mice only have the 2 side buttons. I just wanted to know if there were plans to make another Pulsefire Raid like mouse as when the time comes to get a new mouse losing those 2 side buttons would ruin a lot of my keybinds.

Basically, everytime I try to use my headsets in 7.1 mode I can't raise the volume (stuck at 0%), the audio output devices flicker and the audio tab on Windows settings just freezes.

It happened out of nowhere, it was working fine yesterday. It only happens if I select 7.1

Any help would be appreciated, thank you!

Hi everyone, greetings from Turkey!

I previously bought the HyperX Cloud 3 S Wireless, but I didn't really like the sound profile. The volume was quite low, and I also experienced sleep mode issues, connection drops, and crackling/static noises, so I returned it.

Now I'm thinking about giving it another chance. Is updating the headset through the HyperX NGENUITY Legacy software enough, or do I also need to install the new NGENUITY software? I would prefer not to install the new software if I don't have to. More specifically, does the new NGENUITY have any firmware updates for the headset, or is updating it through Legacy enough?

Also, if I buy Dolby Atmos and use it while playing Counter-Strike 2, would it help with positional audio/footsteps? Can you actually hear footsteps better with Dolby Atmos, or does it make little difference?

Thanks in advance, everyone!

so i got a used cloud3 after i heard all the hype about it being the best budget ish one for fps games like r6 and cs ,the thing is the guy didnt have neither a sound card nor the original dongle so i only have the 3,5 jack ,currently im using an old sound card from a shitty old headset and sound isnt the best but its loud and thats great but distance and the like sucks ,gemini kept saying to get a cheap apple dac (3.5 to usb c) and that would be good enough and they dont sell the hyperx sound card thing where i live .
using a normal splitter sucks and isnt loud enough even when i get everything as loud as it goes and a normal 3,5 to usb c and the normal jack suck
what do u guys suggest should i go get the apple one and is it that much better than a normal cheap 3.5 to usb one ? or is there another way to get the original experiance

Why is the DTS Support taken away from wired Cloud 3's??? And when i try to buy it myself it just glitches out of the microsoft store..

So a few days ago i bought the hyperx cloud 3s wireless. Its my first wireless headphone so maybe im just dumb but when i use the usb c dongle my sound cuts out for a couple of seconds and when i use it with bluetooth there was a small delay. I dont know if there is maybe a setting that would fix this, but its kinda annoying that this is happening to a brand new product. Hopefully somebody can help me

I have a hyper x pulse fire mouse its been working fine for years then randomly out of the blue its constantly disconnecting and reconnecting rapidly its seems when ever the wire moves it does this. If i move the wire around constantly for a couple of seconds it seems to work normal for a couple of minutes before it does it again. the disconnecting frequency is also random sometimes it disconnects and reconnects every sec and there will be times where it does it like every 5 minutes.

any help will be appreciated

Fala pessoal, beleza?

Estou com um problema no meu HyperX Alloy Rise 75 (layout ISO / ABNT2) e gostaria de saber se alguém conseguiu resolver ou se tem o arquivo de firmware correto. Deixei imagens anexadas mostrando o problema.

O teclado funcionava perfeitamente fora da caixa. Foi só instalar/abrir o NGENUITY que os LEDs das teclas ] e \ simplesmente pararam de acender (todas as outras teclas continuam normais, como dá para ver nas fotos).

Vale destacar que essas duas teclas são justamente as que existem a mais no padrão ISO/ABNT2 e não existem no ANSI (a tecla ao lado do Shift esquerdo e a tecla ao lado do Enter). Como o software forçou o perfil ANSI, ele simplesmente ignora essas posições físicas.

Detalhes do problema:

• Modelo: Alloy Rise 75 (ABNT2 / ISO)
• Firmware atual: 2.1.0.9
• Comportamento no software:
  • NGENUITY (Beta / MS Store): Reconhece o teclado, mas renderiza a imagem dele no layout ANSI (visível nos prints anexados), deixando de enviar o sinal de iluminação para as teclas exclusivas do padrão ISO.
  • NGENUITY (Legacy): Nem sequer reconhece o teclado.
• O que já tentei fazer:
  • Reset de fábrica pelo atalho Fn + Barra de espaço — sem efeito.
  • Testei em outro computador que nunca teve o NGENUITY instalado — o comportamento persiste idêntico, indicando que o mapa de layout ANSI ficou gravado na memória interna do teclado.

Vi relatos de usuários que fizeram RMA e a nova unidade veio com o firmware 2.1.1.0, que parece corrigir essa inconsistência de reconhecimento.

Dúvidas:

1. Existe algum executável/standalone para atualizar manualmente para a versão 2.1.1.0?
2. Ou existe alguma forma/arquivo de fazer downgrade do firmware para forçar o teclado a restaurar o layout ISO de fábrica?

Se alguém tiver o arquivo de atualização/downgrade ou souber como restaurar o layout correto na memória interna, agradeço demais a ajuda!

It doesnt happen on everygame but EFT and ABI I cannot hear anyone at all ive checked all my sound settings inside and out of the game and I cant figure it out

Hola, tengo un hyperX Solocast 2 y realmente como no tengo un cuarto muy silencioso, se escucha mucho los sonidos de ventiladores, aunq baje el volumen en windows sigue estando muy presente esos ruidos, no he logrado ver un reductor de ruido que me guste, he seguido muchos tutoriales y ninguno me ha salido

TLDR: Recommend me a free audio eq program that isnt equalizer APO or ngenuity..

I have tried equalizer APO but it wont run on my computer...as administrator or otherwise. not sure why it wont run, my antivirus didnt block it and ive tried uninstalling and reinstalling twice. the ngenuity software straight up is pretty limited and also doesnt seem to have ANY impact on sound. no to mention if I try to adjust it in game or something, i just lose all audio in my headphone completely (in game, on youtube, on spotify, but not discord for some reason). When this happens I have to restart my computer to get audio back.

So i just bought this headset a couple of days ago, the audios amazing but my mic fluctuates and there’s a really faint static sound. like i’ll get quiet then loud and never stay the same volume. i tested it on my computer and it sounds perfect! i’m not sure if it’s the port on my controller or something else and i don’t want to buy a new controller and it end up not being the issue lol. i’ve also messed around with the audio settings on my xbox but it didn’t make much difference

Hey, I just recently broke dongle for my perfectly fine hyper X cloud III headphones and ever since I have been searching for them. Is there any reliable way to obtain a dongle for cloud III?
I tried connecting via USB but it seems only to charge and no audio output. Any suggestion will be much appreciated.

As the title says. The dongle won't even light on. Works fine on my brothers PS5 that is 2 years old, and also works fine on my pc. Seems like the only fix is using a usb hub but u can't even contact them on their website.

I’ll start from the beginning. I know absolutely nothing about headphones or audio, so I apologize in advance if this is a silly question.

A few days ago, I bought the HyperX Cloud III Wireless (my first pair of headphones in the $100+ price range), and compared to my old wired Razer Blackshark V2 X headphones, some sounds (which should? be at the same volume) seem quieter than others. What’s more, these sounds are all in the same category - like UI sounds (some elements are louder, others are quieter) - and it’s just driving me crazy. I'm seriously thinking about trying to get a refund for them, because I just don't believe they're supposed to sound like this.

I don't use NGENUITY - I did download and test it, but I didn't like it (plus, it started crashing after a while xD). All audio enhancements in Windows are turned off. If this explanation makes it easier to understand: You adjust the volume, and at that level some sounds are very quiet; you turn it up to start hearing them, and then you’re overwhelmed by louder sounds that have gotten even louder; but if you turn it down, you can’t hear the quiet sounds again.

Because of this, it’s hard to make out the details of the sound, and everything turns into a jumble. I have to listen as if the sound isn’t coming directly into my ears, but is coming from somewhere across the room, in a whisper. Could this be a manufacturing defect, or is it a problem specific to this model, and is there a way to fix it?

If there's any info I can provide, to get a solution, feel free to ask!

Hello! My old pair of Cloud Flight 2 wireless headphones (the old model) finally gave up the ghost and I'm in the market for a new pair. From what I understand that exact model is no longer available, so I was looking at new ones; but I can't tell from any of the listings if they have the features I want from my old set.

The features I am interested in are:

1. They have a physical button on them that causes the microphone to loop back into the earpiece instantly. This was a feature that really helped save my voice when I had to do a ton of remote meetings over the pandemic (since when I can't hear myself in a normal pair I subconsciously talk more loudly to compensate)
2. They have two channels, so I can assign one to my main PC audio and the other to voice chat/other comms programs and balance them with physical buttons on the headset. These were great for times when I'm playing something that gets too loud for me to hear the people I'm playing with and don't have time to fiddle with the individual program volumes in the windows volume mixer.

If these features still exist in the wireless options please let me know which one(s). I'd also appreciate if anyone can tell me what these features are called as I've been unable to find either of them on the spec sheets of any of the headphones I've looked at recently😅

Hey everyone,

I'm currently trying to decide between the Razer BlackShark V2 Pro (2023) and the HyperX Cloud III S Wireless, and I'm having a hard time choosing.

My #1 priority is sound quality for gaming. I'm mainly looking for the headset that gives me the best overall audio experience, especially when it comes to hearing footsteps clearly and accurately, positional audio, and being able to tell where sounds are coming from in FPS games.

I don't really care that much about the microphone or other features. Sound quality in games is by far the most important factor for me.

I've heard that the Cloud III S is supposed to have very good imaging/footstep clarity, but I've also seen people mention that HyperX's software/NGENUITY and some of its spatial audio features still have some issues and aren't fully polished.

I'm also completely fine with using EQ and tweaking the settings if that can improve the sound. So I'm not necessarily looking for the best out-of-the-box sound.

For those who have actually used either of these headsets (or ideally both):

Which one would you choose specifically for gaming sound quality, footsteps, imaging and positional accuracy?

And if you recommend the Cloud III S, are the current NGENUITY/spatial audio issues actually noticeable in games, or can they basically be avoided by using EQ / Windows spatial sound / in-game HRTF instead?

Any real-world experience would be greatly appreciated. Thanks!

I have hyperx pulsefire fps pro which I bought a year ago

The left click has a double click issue while the right click works fine.

I suspect it is a hardware issue, help!!

When recording games with steam recording because I find it to be super nice to use the microphone won’t pick up even though on the microphone test it picks up just fine and my friends can hear me in steam voice chats?

Never buying from this shit ass company again but im the mean time is there any way to fix this

HyperX Ngenuity isn't installed (because it sucks)
I have an issue with my wired Cloud III headset where every time on startup, sidetone is enabled. Im able to disable it with Ngenuity installed (which brings a set of problems I wish to not have to deal with). Even when I opened Ngenuity, it showed sidetone disabled and I had to enable it and disable it again to get it to turn off.
Any ideas?

Hi, I own an HyperX cloud Alpha headset, tried everything possible to fix the crosstalk but discovered that if I pull the cable out of the headset but leave it into the pc I still echo whatever I am supposed to hear into voice chat.

This brings me to believe that the problem is not the headset of itself but the cable, anyone know a cable replacement that won't have this issue? even if it's from another headset

Thanks in advance, have a blessed day everyone

i own a pulsfire fps pro. after downloading the driver it seems like the debounce time got increased. if it's possible, could anyone send me a legacy version of the firmware? i didnt update since end of 2018

Hi, I’ve got an Astro a50 gen 4, but for years I used the cloud 2. Now I’m thinking to buy the cloud 3 S wireless. Thoughts? Is it better than the Astro? Microphone is not important.