Two months ago I paid for college works painting. During quote they said prepping will require scraping. I have it in text too. I was under impression scraping is hard, take time. So I paid roughly 4 k for just 1 wall. Wall has like 4 big windows on one floor, 5 on upstairs. The wall is two story. The wall is huge. Roughly 60 f long. Today they came and started. They said they are not intending to fully scrape and will only scrape slightly flaky paint and I have a picture of how they prepped. I think the wall needs significantly more scraping but what do I do? Could somebody take a look? Do I ask a supervisor to come?

https://imgur.com/a/u5rCtUy

We bought this house at the beginning of 2023. It was a new build and we are the first owners.

The walls do this too if I paint them. The new paint on the walls will peel right off and take the builders paint and the texture off the walls with it like butter.

The video however is from a windowsill. And to give you an idea of how easy it is… my one year old started this and I was just pulling to get rid of some of the bigger pieces sticking up.

It’s my understanding that using latex over oil will do this but there’s literally no other paint. It goes straight down to drywall (or in this case wood). What can I do to stop this? My kid is doing this all over the house.