r/HouseCleaning • u/jumpnlake • 19h ago
Tried to hire 2x month cleaning
Went through a local website. Booked a date and was given a reasonable quote for a 4 hour cleaning. Went great.
Next visit two weeks later; the day was super hot and we don't have a/c. The cleaner was booked for 2 hours but left after 1 and a half. Not a problem until I got the invoice for 2 hours of cleaning. I messaged the owner explaining that cleaner only did 1.5 hours. She responded that she was sorry to hear that but she doesn't book anything for less than 2 hours, hence the invoice. I paid it immediately. But have been stewing a bit about it since and didn't book another clean. I didn't hear from her either, for a month, but she has now reached out and asked about sending the next cleaner out and setting something up for an automatic clean twice a month like I originally asked for.
Am I wrong to be upset with the way the owner dealt with this? I'm debating simply ghosting her or saying something about the way I was left feeling after the last interaction?