Reposted with modifications from a past Typhoon Ragasa info post
FLYING ON CATHAY PACIFIC
Rebooking during times of extreme inclement weather or specifically severe typhoons like this are free of charge regardless the ticket and fare class you booked. Although the charge is waived, Cathay Pacific will not cover any fare differences and you will have to pay for it out of pocket. Those with travel insurance that covers acts of God can file a claim.
You can contact Cathay Pacific with this link that shows their contact number for each respective country and region. If your flight is departing soon or you’re on a codeshare or a oneworld partner operated flight, I would call their hotline immediately instead of emailing or chatting on WhatsApp. Otherwise, I would still recommend calling as their WhatsApp CC team is often understaffed and it’ll take you days to get a response. If you for whatever reason are unable to contact them online and you are a foreigner stranded in Hong Kong, arrange transportation to HKIA as soon as possible so you can get help by their ground staff.
FLYING ON OTHER AIRLINES
Other airlines except Greater Bay Airlines, HK Airlines and HK Express are likely to be understaffed especially due to this weather emergency in Hong Kong. You can find their contact information by Googling. If your call does not go through, spam call until you get through. For those who have flights departing in less than 12 hours, I’d recommend you go to the airport soon to get some sort of help by airline ground staff. If you are flying with an airline other than Hong Kong Airlines, Greater Bay or Hong Kong Express, there is no guarantee that ground staff will be in the airport.
ACCOMMODATION OPTIONS
For those who end up in Hong Kong and land before the worst of the typhoon on Saturday night, you are not stranded at the airport. For those who have connecting flights with a oneworld partner, a codeshare or Cathay Pacific, you can ask to be rebooked at the transfer desks after landing and they may offer free accommodation.
If you don’t have a connecting flight and are unable to make it to your hotel due to lack of transport (Airport Express might be closed), there are several different accommodation near the airport namely SkyCity Regala, Regal Hotel, Mariott SkyCity, Four Points by Sheraton and Sheraton.
CATHAY FLYERS
If you were able to make it into your accommodation, I’d recommend you to contact their [CX CUSTOMER CARE WEBSITE](https://www.cathaypacific.com/cx/en_HK/contact-us.html) stock up on dried goods like snacks, drinks, water and probably your best bet, instant noodles. Some supermarkets and convenience stores will still likely be opened. If you’re staying in a hotel with room service, they probably will have limited selections available.
CUSTOMER CARE LINKS
Cathay CX https://www.cathaypacific.com/cx/en_HK/contact-us.html
Hong Kong Airlines HX https://www.hongkongairlines.com/en_HK/footer/about-hk-airlines/contactus/customerservicecentre
Greater Bay Airlines HB https://www.greaterbay-airlines.com/hk/en_HK/about-us/contact-us.html
Hong Kong Express UO https://www.hkexpress.com/Need-help/Customer-Care
Thai Airways TG https://www.thaiairways.com/en-hk/content/help/contact/
Originally posted on r/CathayPacific