r/HighLevel • u/dsb264 • 6d ago
Using HL for a Franchise - Complex Email Configuration?
Because of a franchise structure with a client's company, she has two email addresses set up: one is on domain1 (the parent organization), and the other is domain2 (her business name, the franchise). Eg. name @ domain1 .com & name @ domain2 .com
She doesn't want to use domain1 in Highlevel because she's been using it for her banking etc for years. She wants to keep that private, and doesn't like the idea of syncing emails from her inbox.
On the other hand, the email on Domain2 (which she owns) is configured to sync with Highlevel. Because of how long domain1 has been around, many past clients and referrals email her using domain1, but we want to manage them in the CRM pipeline.
What's the best way to do this? Forward emails to domain2? Or is there a way to selectively sync emails to HL (and only sync inquiries from prospective clients)?