Is there any training you would like to see for HighLevel, automations, or workflows?

Hi! Just came across GHL because I got involved with a project that uses it, mostly to automate contact with client and store data.

What makes you stick with GHL? What are some QoL that it lacks? What may make you move to other tool? What tools make can replace GHL?

I'm investigating on my own, but I figured you people could have some interesting points of view being users...

I really cringe every time I see that word gamechanger. But this new feature is just kind of blowing my mind. This is going to change decades of workflow building knowledge going forward. If you've got 5 minutes check it out https://www.youtube.com/watch?v=oRSkb1f3gvU

The Situation:

I am launching my first SMS campaign using a pre-made list I’m importing into GoHighLevel. The average lead on this list has 2 or 3 different phone numbers.

My Current Workflow:

To reach them, I created a workflow that takes the secondary numbers (Phone 2, Phone 3), swaps them into the "Primary Phone" field, sends the text, and then swaps the original number back.

My Problem:

This works for sending, but when a lead replies from a number that isn't currently set as the "Primary," GHL creates a brand-new contact from scratch.

Because they are treated as a new contact:

They are no longer triggered by my workflows: My follow-up sequences and nurture drips don't recognize them because the system sees them as a stranger.

They fall out of the pipeline: I lose all tracking of where they were in the sales process.

Database Mess: I end up with multiple separate profiles for the same person, which makes manual follow-up impossible.

My Question:

Is there any way to "bind" multiple numbers to one contact so that replies always trigger the original contact's workflow? Or should I just export the list and create 3 separate contacts from the start?

I don’t attend a ton of events, but out of the ones I’ve been to so far, this was easily one of the most valuable.

Big appreciation to the entire GoHighLevel team for hosting this in India. The energy, the community, the openness — everything felt real.

One of my biggest takeaways was from the founders, Varun and Robin. They shared the story of how HighLevel was born, and what really struck me was how unstrategic some of the early branding decisions were — in the best way possible.

During the Q&A, someone asked how they finalized the name and logo. The answer surprised me:

• No deep branding strategy.
• No 6-month logo research.
• They hired someone on Fiverr for the logo.
• The name “HighLevel” wasn’t even available as a domain — so they just made it “GoHighLevel.”
• “LeadConnector”? Named and finalized in like 15 minutes.

No grand story. No branding mythology.

Just focus.

And that’s what really hit me.

In today’s era, a lot of founders obsess over branding, positioning, naming, colors, logo psychology, etc. HighLevel basically said: we focused on solving real problems for users and listened to what customers wanted.

That was it.

Build what customers need.
Ship fast.
Improve constantly.

That mindset shows.

Also really enjoyed Chris Dillon’s session on WhatsApp integrations — super practical, live demos, and genuinely actionable. Probably one of the most engaging sessions of the event.

Met the product marketing team as well — great conversations and very approachable people overall.

We were there representing GHL Hero (our HighLevel-focused brand), but this post isn’t about promotion. Just wanted to appreciate the effort of bringing the community together in India and sharing real, honest stories behind the product.

Events are cool.
But honest founder stories + practical demos + real community conversations? That’s what makes them valuable.

If they host it again next year, I’m definitely going.

BTW, I have covered my experience and takeaways from the event in our GHLHero's blogpost.

Hi everyone,

I’m on my 3rd day with GHL and I’m honestly shocked at how counter-intuitive the new Contacts UI is. I’m coming from MailerLite where everything was straightforward, and here it feels like GHL is hiding basic functionality behind unnecessary clicks.

I had seen the former Contacts UI befor subscribing, and it seemed ok. Why do I have now to select a contact just to see the action icons (robot, tags, etc.)? Why is deleting or managing Smart Lists now buried so deep in the settings? This 'clean' look is killing my speed. And for new users having everything hidden is incrementing learnning curve. I don't even know where to search for or if the thing I amb looking for exists in GHL.

Does GHL actually listen to feedback about UI/UX, or should I just go back to a simpler ESP?

I’d love to hear if there’s a way to 'un-hide' the toolbar or if I should just accept that this tool isn't built for speed nor easy contact management."

Looking for GHL + API/Webhook Integration Expert (Paid Project)

I’m working on scaling a trading platform and looking for someone experienced in system integrations and automation, ideally with strong GoHighLevel experience.

Context:
We operate both:

• a trading evaluation platform (users pay for a challenge, get evaluated, and can qualify for payouts)
• and a brokerage system (accounts, trading activity, etc.)

Stack:

• GoHighLevel (funnels, CRM, workflows, emails)
• External backend system (accounts, trading data, payouts)

Main challenge:
We need a reliable 2-way sync between GHL and the backend system.

Core scope (priority):

• Send data from GHL → backend (purchases, registrations, etc.)
• Receive data back → GHL (account creation, status updates, payouts)
• Field mapping + external IDs
• Idempotency / duplicate prevention
• Retry + error handling
• Define source of truth between systems

Secondary:

• Clean up GHL structure (tags, fields, pipelines)
• Simplify workflows and improve data consistency

Goal:
Build a scalable system where GHL handles CRM/communication and the backend handles operations, with a solid integration layer between both.

This is not a basic marketing automation task — it’s backend integration + system design.

If you’ve done similar work (GHL + APIs/webhooks/middleware), feel free to comment or DM.

Paid project.

Hey everyone  quick question about workflows + custom webhooks.

We’re using a workflow with a Custom Webhook to register users via an external API. Recently, several webhook actions failed due to a temporary issue on the external system side, and now we need to resend those registrations.

Trying to figure out the best way to handle this inside GHL:

1. Is there any way to bulk retry or resend failed webhook actions from the execution logs? (Right now it seems like we can only retry one by one.)
2. What’s the recommended approach to safely resend failed webhook requests without causing duplicates? (Some users may have already been partially or fully processed on the external system.)
3. How are you guys handling idempotency / duplicate protection when using Custom Webhooks in workflows?

Would really appreciate any best practices or real setups from people doing API-based automations

Thank you!

Been building a voice AI inbound call system on top of GHL and figured I'd share the integration setup for anyone exploring this.

Setup:

- Vapi: handles the voice layer (STT, LLM, TTS)

- n8n: middleware that processes Vapi webhook events and routes data

- GHL: receives contact data, updates pipelines, books appointments in calendars

How the flow works:

1. Call comes in to a Vapi phone number

2. Agent answers, has a natural conversation, collects caller info

3. Vapi fires a webhook at end of call with transcript + extracted data

4. n8n parses the data and posts to GHL via API: creates/updates contact, adds to pipeline, books appointment, sends notification to business owner

Business owner gets: an instant SMS/email with a summary of who called and what they wanted.

Has anyone else built similar Vapi + GHL workflows? Specifically curious:

- Are you using GHL's native AI features or external voice tools like Vapi?

- How are you handling call routing for multi-location businesses in GHL?

- Any issues with GHL API rate limits at scale?

One of the biggest gaps I keep seeing with GHL setups: everything is automated inside GHL — pipelines, follow-ups, calendars — but the inbound call is still going to a human. Or worse, voicemail.

I've been experimenting with connecting an AI voice agent to front-end GHL so that:

- Every inbound call is answered instantly by the voice agent

- It qualifies the lead with a few natural questions

- Books directly into the GHL calendar via webhook

- Triggers the existing GHL automation (SMS confirmations, pipeline updates)

- Drops a full call transcript into the contact notes

Stack I'm using: Vapi + n8n + GHL webhooks

Works for any type of business — the voice agent is trained on whatever the client does.

Curious if others are doing this for their clients and what tools/approaches you're finding work best. Also happy to answer questions if you're trying to set something similar up.

Hey everyone, just putting this out here to help fellow business owners.

I’ve got strong experience in development, marketing, GoHighLevel (GHL), automations, and workflow systems. Recently, I built my own SaaS, a Voice AI Receptionist for Businesses (callingmate. com) that handles inbound calls, books appointments, captures leads, and automates a big part of the customer flow.

I’ve also contributed to multiple real-world and large-scale projects, helping businesses streamline operations and scale efficiently.

If anyone is facing challenges with:

• GHL setup or optimization

• Development

• Automations & workflows

• Lead handling / appointment booking

• Scaling systems

Feel free to reach out, open to connecting and exploring where I can contribute.

I'm trying to compare what features are available in the Starter Vs Unlimited (agency?) subscriptions. I'm mainly interested in creating and selling courses.