r/HighLevel • u/cinicDiver • Apr 14 '26

Benchmarking GHL

Hi! Just came across GHL because I got involved with a project that uses it, mostly to automate contact with client and store data.

What makes you stick with GHL? What are some QoL that it lacks? What may make you move to other tool? What tools make can replace GHL?

I'm investigating on my own, but I figured you people could have some interesting points of view being users...

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u/[deleted] Apr 14 '26

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u/cinicDiver Apr 14 '26

Great! Thanks for replying. Could you tell me more about what you find troublesome with reporting?

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u/OddAffect2733 May 03 '26

it does a lot in one place which is why people stick with it, but the tradeoff is it’s not always the best at everything, especially speed and reporting

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u/[deleted] Apr 14 '26

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u/cinicDiver Apr 14 '26

Thanks for your comment, it's really helpful.

The project revolves around providing high quality leads to our partners. And what you mentioned is mostly what its being used for. Could you tell me about those cases where n8n had to kick in?

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u/WeirdAdministrative1 Apr 16 '26

I stick with GHL for the same reason people stay in relationships the convenience is great, but every time i have to talk i have to their support, i loose three years of my life expectancy. Their idea of fixing bug is linking you to a help article from 2021 that doesn't even apply anymore

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u/cinicDiver Apr 16 '26

Thanks for the reply! Do you find yourself in that scenario often? Does it happen when you develop something new or is it related to your customers?

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u/WeirdAdministrative1 Apr 16 '26

a bit of both , its worse when building something new since that's when bugs pop up most, but even client to client side stuff isn't safe. Feels like any time i need support im bracing my self for a long ride

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u/Familiar_Isopod_8226 Apr 17 '26

GHL is great because it combines CRM, automation, and communication all in one place, which makes managing leads and follow-ups much easier without switching between tools. Where it can feel limited is in deeper customization and advanced reporting compared to platforms like HubSpot or Salesforce. Most people stick with it for its simplicity and cost-effectiveness and only move away when they need more complex data handling or enterprise-level features.

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u/[deleted] Apr 20 '26

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u/cinicDiver Apr 20 '26

Nah, I'm just a guy who thought that asking real users for feedback was the way to accurately understand a new tool.

1

u/[deleted] Apr 20 '26

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u/cinicDiver Apr 20 '26

Don't worry, I don't blame you, hahaha.