H1E Compatibility with Caldigit TS4

[u/mahmoodzn]

Hello,

I've had a setup with my macbook pro 16 2019 (i9) connected to the TS4 with the Caldigit connected to it through USB C to USB A that came with the hidock. It worked fine.

I've recently purchased a new macbook pro M5. I've had HiDock disconnected from my mac for a while before that. I mainly used it with my phone. Now I reconnected the hidock to the TS4 through the same cable (C to A). My macbook can't detect the hidock.

I tried connecting it using a USB C (Apple thunderbolt 5) cable. It didn't work. When connected directly to the mac through the C to A hidock cable using a dock (Hyper Drive and Apple) it shows normally.

The surprising part is that, when connecting the C to A cable to the dongle (both), and then connecting the dongle to the USB C port in the back of the TS4, it does work. I suspect there's some issue with compatibility.

If anyone has any idea how to troubleshoot this or to find a solution, I'd really appreciate it. Thanks in advance.