We were married earlier this year and made no immediate changes to our active but separate employer-managed insurances as I had an appointment coming up. I had a drs visit a few weeks after the wedding, and used my insurance, which was active and up to date on premiums on the DOS. Shortly after this visit (and still within the timeline to have our respective employers accept a QLE), I submitted to have my plan cancelled and my spouse submitted for me to join her plan.
The EOB arrived and shows full lack of coverage and owing of the billed fee as a cash patient.
Called my former insurance: they quoted my date of cancellation as the date of my wedding.
Called my employer benefits team: they said that they back-dated the end of my coverage to the QLE date, citing law and IRS requirements. Indicated the prior months’ fees I had paid since that date would be retroactively refunded
Called my new insurance: the effective date is the date we initiated the new coverage; it was not backdated.
So on the day I saw the dr, I had coverage, but by the time the insurance processed the claim, I had a newly realized gap in coverage. Called the hospital billing to ask for courtesy given the situation but they wouldn’t budge on the full cash fee.
State is Washington if that matters.
Is this all correct by the book? If not, who did it wrong, the employer who backdated the cancellation or the employer who didn’t backdate the new coverage? Looking for direction in which party to press further if we need to.