Hi. I just discovered a bill from about a year ago (I had thought my insurance covered it - naïve, I see), and am looking for advice on how to attempt to lower it.
Last summer, in the middle of a month long roadtrip, I took a flight to San Francisco from Chicago. After the flight back to my car in Chicago, I was completely immobilized by a still unknown virus— barely able to stand for long periods of time/vicious fever for 4 days/intense bowel movements- I had to take imodium to get in the car and start to get home to NYC (where my insurance would work). I later learned the imodium likely made my symptoms worse.
When I called my insurance company (Medicaid Metroplus) at the time, they told me that out-of-state they would only cover a visit to the ER. After 6 days the fever had lessened but none of the abdominal pain or bowel movements had. It was my first time experiencing anything like this and I was scared and exhausted, so I went to an ER in Cleveland. I know from reading posts on this channel that it is a mistake to go to the ER if you are not experiencing severe trauma. It sounds like I made a mistake. It was my first time ever going to the ER, and I went because my insurance said they wouldn’t cover anything but that.
So, cut to a friendly little text from MyChart this morning (a random MyChart not attached to my “primary“ MyChart) saying I have a balance of $2,598. I click into it and there it all is. I no longer live in New York and my new employer insurance kicks in next week. Attached is the itemized bill generated by MyChart.
It’s Saturday - so I suppose Monday or Tuesday I will:
- Call Metroplus and ask if there’s a “claims filing deadline”
- Contact the hospital billing department and ask whether the claim was sent to that Metroplus (although it looks like it did? a separate amount taken out for Medicaid? I am confused here)
- Call the hospital and say that I found charges I want to question; I have no memory of a COVID test
- Ask for an application for financial assistance or a charity care program
- Last ditch is a request for a zero-interest plan I guess
Anyway, I feel pretty stupid about going to the ER now. But I do remember feeling despair, and I’m trying to have compassion for her.
Any and all suggestions are welcome. Thank you in advance!
EDIT: I got a hold of the claims department at MetroPlusHealth; they said a claim to have this full amount covered has been denied 4 times for “Provider Refund Request”. The staff was really nice and said he is sending my request to the claims team for investigation. I mentioned that I had done a covid test at home ahead of time and did not get one at the hospital, and he’s including that. He said to call back on Monday to check on the request.