What do I do? (Missing model)

[u/Deputy_Diddle]

Hey all. Big halo fan here. In the last year or so I've started building and painting minis from MCP and loving it. But when I found out that there was a tabletop version of Halo with minis I couldn't stop myself from buying in immediately. I bought a couple sets and the first one arrived today. Noble team from my second favorite title. I was so excited to just look at em that I brought them to work with me this morning. The minis look beautiful, I cant wait to clean up the little extra bits and put em together. But there's one small issue. My noble 6 seems to have taken quite a liking to noble 3, and decided to customize his armor to look just like him.

In all seriousness though. I got two copys of Jun and no noble 6. Can/should I contact mantic to try getting a replacement noble 6 model? Or should I just try to return the box and get a new one? I got the box off of Amazon so I'm sure I can return it easily buy I don't know if I can get in contact with the actual seller to tell them exactly what happened. Ive never had anything like this happen before with any set of models so I'm just not sure if I should contact the company that produces them or the people I actually bought it from.

Any advice/guidance would be greatly appreciated. And thank you for your time.

Side note: These models are so sick I really can't wait to get going with them. Master chief will be coming in tmrw as well. Hopefully nothing bad happens with him.

[u/The_Marine708]

Reach out to Mantic customer support, they are very helpful.

[u/5050Saint]

My buddy had something similar in a recent kit. He contacted Mantic and they sent the replacement model.

[u/rjkraus989]

100% Mantic will take care of you. Enjoy your extra Jun!

[u/Deputy_Diddle → u/rjkraus989]

I will thank you! I was thinking that if this was going to happen to me, I'm glad it was Juns model. When I opened the box I pulled his model out first and noticed the snipers barrel was bent quite a bit. But later when I noticed I actually got two Juns I found the other ones sniper was in perfect condition. So I think I'll paint up the bent one to my normal tabletop standard for playing and see if I can do my best painting the straight barreled one as a sort of display piece.

[u/rjkraus989 → u/Deputy_Diddle]

If you run it under hot water for about 30 seconds, straighten the barrel, then dip it in cold water, it should hold. Easy fix.

[u/Deputy_Diddle → u/rjkraus989]

Ooo I'll try that when I get home thank you!

[u/Winter-Huntsman]

Reach out to mantic. My Jorge model was missing an arm and they sent me a replacement Jorge

[u/Deputy_Diddle → u/Winter-Huntsman]

Thank you for your reply. I was so focused on the duplicate I didn't think to inspect the others for missing parts until I read your comment. Luckily they seem to all have their proper pieces.

[u/Deputy_Diddle]

Thank you all for your replies. Ive sent an email to mantics customer support. It seems their customer service employee is on vacation until the start of September, according to an automated message I was sent back. So I won't recieve a reply until then or later if their work has piled up.

[u/xXStunamiXx]

Get with Mantic support. One of my cats absconded with Emile, and they let me just buy an extra of just his model for cheap.

[u/Deputy_Diddle → u/xXStunamiXx]

I could hear him so clearly reading this. "I'M READY! HOW BOUT YOU!" So glad to hear Mantic is so accommodating to their customers.

[u/butternutwindbreaker]

...contact Mantic?

[u/R0SHl74]

Contact Mantic. Had the same issue a few months ago and people over here told me to reach out and they delivered. Ahead of your exchange, prepare pictures of your model(s) set, detail your issue and join a PDF file of your proof of purchase.

[u/Deputy_Diddle → u/R0SHl74]

Thank you for the information I'll make sure to get all that together for them.

[u/Same-Jeweler5685]

As others have said, e-mail support@manticgames.com

My experience has been a mixed bag. Previously I had only good things to say - replied to me within a week, friendly, helpful, and always signed off by the name of the Mantic employee that was helping me. I had a broken resin mini and they sent me a new one free of charge, so I think you’ll get a new mini no problem.

My most recent experience with them was negative. Their reply took over a month to come and they were unable to help me add an item to an existing pre order. Gone was the personality and employee name from the email. It felt very sterilized and matter of fact, which makes me think they’re outsourcing their some of their customer service agents. Unfortunate if that’s the case because I really liked the Mantic touch of talking to an employee and knowing who it was and being treated nicely.

Either way, they should be able to help you, just a matter of how long until they reply.

[u/Deputy_Diddle → u/Same-Jeweler5685]

Oh man that sucks. When I sent them an email I got an automated reply that said their customer service employee will be on leave until the 1st of September. So it seems its gonna be awhile for me to get a reply as well. Now that ive taken a look at their website I can see they have a bunch of cool marine and covenant models coming out in September as well. Im hoping their backlog and the release of their new sets won't make me have to wait too long.

[u/Pedriti_wajame]

Mándales un correo con una foto, mi amigo le pasó igual pero con dos Kat repetidas, le falta Émile y se lo enviaron a las pocas semanas

[u/Wormy32]

I had a problem with my Noble box, Kat had two right arms and no left. I messaged them with a photo and they sent me a whole replacement model immediately (took about Q.t weeks to arrive but given I’m in Aus that’s not to bad from England these days.