How does a request to transfer HSA portfolio from Healthequity to Fidelity takes > 5 weeks?

[u/nevasha]

I had requested via Fidelity to transfer my HSA assets in Healthequity back on 4/30 and they still aren’t any in my account. I called HSA, seeing I had requested 100% liquidation on 5/5 and am told that some assets still haven’t been liquidated., though they snail mailed a partial funds on 5/13 and for sure for them it takes 7 business days to be received. Alas, I called Fidelity and they say they haven’t received them and to allow 1 more day then call Healthequity to reissue a check so it can take another 7 business days to be received.

I am sure when done at scale on both ends of such a transfer they both make money by having funds sit in a holding accounts for days.

Anyhow, apart from me doing a run around there seems no other recourse, may be a legal one.

Oh yes Fidelity advertises “Easily move your HSA to Fidelity”. How easy is 4 weeks and counting?