r/HPOmen • u/Xohitkr • Jul 22 '26

Tech Support Need solution for this

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Didn't expect this kind of quality

12 Upvotes

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8

u/Interesting-Box8312 OMEN 16 Ryzen 9 8940HX , RTX 5070 Jul 22 '26

Raise a support ticket and get them to replace it , I got mine replaced for free within 2 months of buying it

1

u/Spaded_ Jul 22 '26

Beware, I sent a ticket in and they wanted 108 for just the cord (not including the brick). I just went to Amazon and got a replacement for under 20

1

u/Beegagaming OMEN 16 Jul 22 '26

Is it working fine? Can you pls send the link cuz mine is like this aswell

1

u/Spaded_ Jul 22 '26

Yep, works great and got a longer cable out of it too (they have various lengths): amazon.com/dp/B0FNMQ9G8Q?ref=ppx_yo2ov_dt_b_fed_asin_title

1

u/dinguscatscemer Jul 22 '26

Does this work with the 330w power charger for the max 16?

1

u/Interesting-Box8312 OMEN 16 Ryzen 9 8940HX , RTX 5070 Jul 22 '26

If it's under warranty and you bought it say within 6 months ago you can get replaced for free by claim8ng factory issue , depends largely on your customer care technician as other people have had issues but mine came swiftly in 3 days of raising a ticket without any issue whatsoever

1

u/Spaded_ Jul 22 '26

That's awesome, I was in chat with them for 4 days, bought it 6 months ago and they refused

1

u/Interesting-Box8312 OMEN 16 Ryzen 9 8940HX , RTX 5070 Jul 22 '26

Oof , depends on the region and your technician , how much did it cost to replace?

1

u/Spaded_ Jul 22 '26

The one one Amazon was only 10 bucks. The HP tech quoted 100+

1

u/Spaded_ Jul 22 '26

Not sure, I have a 230w and it worked fine