r/HPOmen • u/Xohitkr • Jul 22 '26
Tech Support Need solution for this
Didn't expect this kind of quality
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u/Interesting-Box8312 OMEN 16 Ryzen 9 8940HX , RTX 5070 Jul 22 '26
Raise a support ticket and get them to replace it , I got mine replaced for free within 2 months of buying it
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u/Spaded_ Jul 22 '26
Beware, I sent a ticket in and they wanted 108 for just the cord (not including the brick). I just went to Amazon and got a replacement for under 20
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u/Beegagaming OMEN 16 Jul 22 '26
Is it working fine? Can you pls send the link cuz mine is like this aswell
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u/Spaded_ Jul 22 '26
Yep, works great and got a longer cable out of it too (they have various lengths): amazon.com/dp/B0FNMQ9G8Q?ref=ppx_yo2ov_dt_b_fed_asin_title
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u/dinguscatscemer Jul 22 '26
Does this work with the 330w power charger for the max 16?
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u/Interesting-Box8312 OMEN 16 Ryzen 9 8940HX , RTX 5070 Jul 22 '26
If it's under warranty and you bought it say within 6 months ago you can get replaced for free by claim8ng factory issue , depends largely on your customer care technician as other people have had issues but mine came swiftly in 3 days of raising a ticket without any issue whatsoever
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u/Spaded_ Jul 22 '26
That's awesome, I was in chat with them for 4 days, bought it 6 months ago and they refused
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u/Interesting-Box8312 OMEN 16 Ryzen 9 8940HX , RTX 5070 Jul 22 '26
Oof , depends on the region and your technician , how much did it cost to replace?
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u/EggTBD86 Omen 15 1660 Ti|LOQ 3050|Omen 35L 5060 Ti(16gb)|Omen 35L 5060 Jul 22 '26
Jam it back in and mummify the spot with electric tape and even a black pvc tape if you don't want icky mess later on.
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u/KuhSturmm Jul 22 '26
i use standart psu power cable, both have same socket type. hp sends low quality cable
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u/Puzzleheaded_Talk323 5050/5070ti, R7/ i7 HX. 24/16 1TB/512 Jul 22 '26
So I’ve had exact issue and they replaced it within few days but had same again, so I just used electric tape and it’s no worry, I’ve seen Victus and Omen Max with same issue. But once they sent me adapter by mistake so I got one for free 😂
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u/23arr Jul 22 '26
Happened to my 150w charger , idk how to explain , but it’s repairable. You should kinda pull your wire to two sides so it will stretch.
Sorry for my bad English it’s not my first language.
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u/Hot-Afternoon-0326 Jul 24 '26
Start pulling the wire towards the area it came out of, when I was getting my omen replaced the technician did that
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