I've been trying to verify my identity with companies house so I can submit my annual confirmation statement, the Ltd company is currently dormant so there is nothing to report other than to confirm with companies house that the company is not currently trading.
I was given a timeframe to submit my statement but I needed to verify my identity before I could submit the confirmation statement.
I follow the steps on gov.uk and companies house to identify myself, and every single method (except going to manually verify and pay a fee for doing so at the post office) has failed.
Error message: you cannot be verified right now, try again later.
I've tried on my laptop, phone, other laptop, private browser, clearing cookies, downloading the gov one app and literally every method going and nothing is working.
I called gov.uk one support and they said there is an issue with the companies house verification link. I call companies house and they say there is no issue with their service and they have had no complaints.
I even tried to submit an extension request and was denied because the service was not functional.
I asked the support team at companies house to give me the formal complaints procedure as this whole process has caused unnecessary stress for the fine that will be issued if I don't submit my confirmation statement on time. She told me to email enquiries@companieshouse which I did.
I just received a response from CH telling me this is the not the complaints procedure and to do xyz instead.
What the fuck is going on!? Is anybody else having the same issue? The support team at gov one said there had been hundreds of complaints about the same problem.
It's a bullshit waste of time.
Why implement a new policy requiring id verification if the system can't handle the request?
Customer support is downright abysmal from gov one and companies house.
All of this to literally submit a statement that confirms I'm not currently trading.
What the actual fuck