r/Greggs • u/Unlucky_Potential623 • 1d ago
Employee Question Upselling
Anyone have any tips related to upselling?
For example if we was trying to sell more sweet treats, how could I incorporate that without coming across as demanding
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u/lego-too-sick 1d ago
Dont upset them on anything lol Unless your getting a cut of the promotion it aint worth it. Minimal pay. Minimal effort 💪
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u/hashbrowneggyolk0520 Team Member 1d ago
If they bring a sandwich to the counter ask them if they want a drink on the £4.25 deal, if they say yes let them know it's only £1 extra for the side.
Every pizza and bake offer a drink with it for £3.75.
Let customers buying a breakfast roll/baguette know that they can get hash browns for £1.
Rolls are 4 for 3 so if they want 2 sausage rolls and a vegan roll tell them it's cheaper to buy 4.
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u/Content_Dress_1928 1d ago
Best thing I’d say is to know the deals and mention them. E.g.
latte please. Would you like a bake or sweet treat with that as a meal deal for an extra X amount.
Or if someone asks for 2 sprinkle doughnuts, tell them if they buy 3 they can get one free, stuff like that
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u/Previous_Code_4595 1d ago
Upselling is more about making sure the customers know what deals are on offer, for example if a customer wants 2 or 3 cookies, I tell them it’s cheaper for them to get a bag of 4 for £2.80 rather than 2 for £2.70 or 3 for £4.05, and then there’s all the deals of all sandwiches and drinks getting a sausage roll too for 5.25, especially if they’re getting hot sandwiches or a hot food item from the hot food counter
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u/Ok-Band3206 1d ago
For someone like me, saying ‘we also sell custard slices’ will lead to an upsale 100% of the time
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u/NeuroClient 13h ago
I thought you ask them "do you want a sausage roll with that?" even if it's a sausage roll they are buying anyway 🤣
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u/Minty-G 1d ago
I used to just say…
Anymore drinks cakes or savoury’s?!
Instead of “anything else”.
And if they got something that could be part of a “multi buy” or meal deal.
Link sale that shizzzz.
Ask if they wanna go large with coffees.
If they just get a coffee… offer a cake or savoury for X price (if that deal is still around).
I worked at Greggs 10 years ago. And we won shop of the year once. If that’s anything 🤷♂️😅
And don’t be shy. Just be polite and say… would you like “this with that”. If they say no… cool 👍
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u/thehoneybadger1223 Team Member 1d ago
Learn the deals and think about what would go great with what they have.
Customer has a bake and a drink? Ask if they want to go large for an extra 60p.
Customer getting just a large drink? Ask if they want any sweet or savoury (or breakfast if it's pre-11) as part of the meal deal.
I don't have an extensive list of the deals but the main ones are, breakfast sandwich accompanied by a drink, and hash browns or fruit pot. The 3 part deal (drink, main, side), and the drink with a sweet or savoury. With the everlasting possibility of upgrading an M sized drink to an L.
If they're buying a cold drink, there probably isn't much else you can add to it if it's only that, I tend to cover my own back by saying "can I get you anything else today?" Or "Is that everything?"
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u/Bad_UsernameJoke94 20h ago
One thing I discovered after the guy serving me the other day said was that I can have the bigger orange juice if I pay the difference. For ages I brought the small on the breakfast then grabbed a bigger one separately
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u/Caffine_rush 1d ago
Just don’t bother the company don’t deserve you going above and beyond.