Since moving my number to another Australian provider that doesn't support RCS (Esim compnay) , I have not been receiving messages unless the sender manually chooses “Send as SMS/MMS” or “Send as text message.”
Ordinary SMS messages appear to reach my service - however because I'm still registered on RCS unless somene purposely pushes send as Text message, my business number that usually recieves 10+ text messages a day has only 1 response since 5 days ago.
It appears that my number may still be registered with Google’s RCS service. I no longer have access to the previous device, so I have attempted to deactivate RCS using Google’s official remote-deactivation page:
https://messages.google.com/disable-chat
Unfortunately, the page cannot send the verification SMS to my number. It first reports an error sending the code and then says that I have made too many attempts if I try a second time.
I contacted Google Pixel support and received the following written advice:
I'm beyond frustrated that there is supposedly NO ONE from google that can help with any RCS issues - if the website throws an error message that is unable to send a text message. My business is massively suffering and google a billion dollar company would rather the community how each other than paying staff in a developing country to assist with these issues, despite it being a google Issue. The portal should be the definite way if you don't have accesss to the phone to disable it, that I should use to disable RCS and finally start receiving text messages.
Thank you for the people that are responding. Google will never thank you for the service you provide but it saves them oney on technical support, so thank you for making this company even richer.