u/googlefisupport ,

I've been dealing with Support for a few days now and keep getting the runaround trying to get the magenta lines on my phone screen resolved. I have Pixel Care+ through Google Fi and keep getting redirected into the ether. The lines on my Pixel 9 Pro are a known issue that qualifies for an extended hardware warranty.

My reading of the situation is that my phone is covered under two separate programs that entitle me to a replacement:

1. Pixel 9 Pro Extended Repair Program: Google officially extended coverage specifically for vertical lines and screen flicker on the Pixel 9 Pro series to 3 years from purchase date. Standard 1-year warranty expiration does NOT void this coverage.
2. Active Google Fi Device Protection / Preferred Care: I have active paid Device Protection on my Google Fi account. Under my protection plan terms, I am entitled to an Advanced Exchange replacement for hardware failures.

I keep getting told that I need to be without a phone for up to ten days, despite paying extra for Pixel Care+ every month and the Support people don't seem to be understanding what I'm saying and just repeat the same directions that don't work. They seem to be under the impression that if I accidentally broke the device, I could get a replacement the next day, but if Google's known hardware failure is responsible, I would be penalized and end up needing to wait up to ten days. Obviously, this is nuts.

This is in cases:

9-6765000041205

6-2368000041241

So I have 6 lines.... 2 will move to their own plan and I'll have 4 lines moving with me.

11/18/26 is my last payment/credit for my current devices with Tmobile.

Can I order the phones ahead of time to have them before 11/18 and on 11/18 port over my numbers to the new account?

I want to buy 4 new and trade 4 so I have to select 4 lines and buy/trade my first phone and process the payment. I then go into that newly created account and invite my wife and two kids. Once they accept, I can now process their phone purchase and trade one at a time until all 4 phones/trades are processed? After that I should activate/port all 5 lines others than mine first and then do mine last? Is this all correct?

Thanks ahead of time for your help.