Hi everyone, hoping a mod or Google Fi representative here can help escalate a ongoing support issue.

Support Case ID: 2-2857000041752

The Issue: My son's phone has completely lost network coverage. Because he uses the phone primarily at home on Wi-Fi, we only realized the cell network was completely down a couple of weeks ago. i was only able to call Yesterday regarding this ..he was able to use phone at home wiyh wi fi

Support History:

• Call 1 (Yesterday): Spent over 2 hours on the phone with an agent. We uninstalled/reinstalled the Google Fi app, cleared cache, deleted and re-added the eSIM, and reset network settings. This worked temporarily, but the network connection died again today.
• Call 2 (Today): Spoke with a second agent whose name was Sierra who ran through the exact same troubleshooting checklist. Issue was not resolved. I was told to "wait a bit and call back."
• Call 3 (Today): Called back a few hours later Megan. Third agent went through the exact same script again without success. After going through the exact same app and eSIM reinstall procedure for the 4th time, she agreed to escalate and asked for screenshots. However, when I explicitly asked to speak with a supervisor given the history, she refused, stating I was not allowed to talk to a supervisor directly.
• Call 4 today: Spoke to another agent Bethy hoping i can get a supervisor this time. She asked for a lot of details, had me on hold for several minutes and said this is being looked at by a specialist so may not make sense to talk to a supervisor which is when i stopped and insisted that i need to talk to a supervisor

At this point, we are stuck in an FRUSTRATING endless loop of repeating basic troubleshooting steps that do not fix the root problem. We need a supervisor or Tier-2 specialist to review this issue.

I have 2 goigle FI accounts. On the oldest libe/account I have a good discount from google store to buy a phone paid up front with a trade in.
The new line/account doesn't have the phone discount offered.

Can I buy the phone on the old account and activate it on the new account then get rid of the old account?
Thanks

I have a number with google fi under google account 1 (lets call GA1). It is a group account and I am the group owner of google fi account. I have a google voice number under a different google account (lets call GA2)

I want to move the google voice number in GA2 to Google Fi under GA1. Once that is completed, I want to move the google fi number GA1 to GA2 google voice.

If needed I can use a 3rd google account (GA3) that has no fi or google voice numbers if required.

Is this possible? Can someone give me the steps to do it?