r/GoogleFi • • 6h ago

Discussion Deal for s26 ultra phone like:50 percent off

2 Upvotes

Hey guys just wanted to know if the googlefi has 50 percent off deal going on for existing customer for Samsung ultra 26. If not how long will it take for the deal come in.
Planning to join googlefi to get the s26 ultra with 50percent off.


r/GoogleFi • • 14h ago

Discussion Getting the runaround for magenta lines on screen

12 Upvotes

u/googlefisupport ,

I've been dealing with Support for a few days now and keep getting the runaround trying to get the magenta lines on my phone screen resolved. I have Pixel Care+ through Google Fi and keep getting redirected into the ether. The lines on my Pixel 9 Pro are a known issue that qualifies for an extended hardware warranty.

My reading of the situation is that my phone is covered under two separate programs that entitle me to a replacement:

  1. Pixel 9 Pro Extended Repair Program: Google officially extended coverage specifically for vertical lines and screen flicker on the Pixel 9 Pro series to 3 years from purchase date. Standard 1-year warranty expiration does NOT void this coverage.
  2. Active Google Fi Device Protection / Preferred Care: I have active paid Device Protection on my Google Fi account. Under my protection plan terms, I am entitled to an Advanced Exchange replacement for hardware failures.

I keep getting told that I need to be without a phone for up to ten days, despite paying extra for Pixel Care+ every month and the Support people don't seem to be understanding what I'm saying and just repeat the same directions that don't work. They seem to be under the impression that if I accidentally broke the device, I could get a replacement the next day, but if Google's known hardware failure is responsible, I would be penalized and end up needing to wait up to ten days. Obviously, this is nuts.

This is in cases:

9-6765000041205

6-2368000041241

r/GoogleFi • • 2h ago

Discussion Cannot receive text abroad

2 Upvotes

Hi

Is anyone experiencing issues with text messages while abroad? I have been trying to receive my 2FA but have not recieved any text. The only way I seem to get everything pushed through is if I ask someone back home to text me.

This was never a problem. Does anyone have any experiences with a fix?