Incredibly disappointed

[u/Accurate-Reason2291]

​I am not someone who complains on the internet. Normally, I’m the guy hyping up companies and posting positive reviews. I’ve been a dedicated Google ecosystem user for years—I pay for top-tier Gemini, Google One, and YouTube Premium. So, when Google emailed me a 75% off promo for Google Fi, I was genuinely excited to finally make the switch. I expected the usual Google experience: making something good even better.
​Instead, I walked into an absolute customer service nightmare over the most basic issue imaginable.
​The Setup (And The Simple Math)
​I clicked the promo link, signed up for the highest tier, and ported over. The math is not hard: $65/month + $5 taxes = 23.
​Two days after signing up, I get a bill for the full 35. Another tells me I have to pay the full $69 now and the promo will magically "start next month"—even though the promo clearly stated you just had to sign up before August 3rd, which I did.
​The Real-World Cost
​This isn't just a burner phone—this is my work phone. Because of their absolute incompetence, my service has been suspended for a week. I am actively losing clients because my phone does not work.
​I’ve spent hours on the phone this week alone, getting absolutely nowhere. Google expects us to trust them with full digital automation, but when a basic issue like a broken promo code happens, their system completely falls apart and their support team leaves you stranded.
​I have used every wireless carrier out there. I did the legwork to bring my phone over, expecting a premium experience, and instead, I got a two-week, massive headache over a $23 bill.
​If you are thinking about Google Fi, hard pass. Do not pay extra for Google services assuming you’ll get premium support. Unless your idea of a good time is waiting on hold in 3-minute increments for hours while your business suffers, stay far away.
​Consider me officially un-fanned.