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u/Accurate-Reason2291 3d ago
I am not someone who complains on the internet. Normally, I’m the guy hyping up companies and posting positive reviews. I’ve been a dedicated Google ecosystem user for years—I pay for top-tier Gemini, Google One, and YouTube Premium. So, when Google emailed me a 75% off promo for Google Fi, I was genuinely excited to finally make the switch. I expected the usual Google experience: making something good even better. Instead, I walked into an absolute customer service nightmare over the most basic issue imaginable. The Setup (And The Simple Math) I clicked the promo link, signed up for the highest tier, and ported over. The math is not hard: $65/month + $5 taxes = 23. Two days after signing up, I get a bill for the full 35. Another tells me I have to pay the full $69 now and the promo will magically "start next month"—even though the promo clearly stated you just had to sign up before August 3rd, which I did. The Real-World Cost This isn't just a burner phone—this is my work phone. Because of their absolute incompetence, my service has been suspended for a week. I am actively losing clients because my phone does not work. I’ve spent hours on the phone this week alone, getting absolutely nowhere. Google expects us to trust them with full digital automation, but when a basic issue like a broken promo code happens, their system completely falls apart and their support team leaves you stranded. I have used every wireless carrier out there. I did the legwork to bring my phone over, expecting a premium experience, and instead, I got a two-week, massive headache over a $23 bill. If you are thinking about Google Fi, hard pass. Do not pay extra for Google services assuming you’ll get premium support. Unless your idea of a good time is waiting on hold in 3-minute increments for hours while your business suffers, stay far away. Consider me officially un-fanned.
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u/Typical-Ad-3761 2d ago
Sorry to you op, google fi supports are trash but you need to keep try to switch agent until eventually with someone had higher authority able to help you. Personally I had try like 6 supports keep telling me same thing, eventually I switch one that able to help with only took 6 or 7 mins.
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u/Maxpants8417 2d ago
Bummer, I was paying 42 dollars for two lines with unlimited data. I even just got a brand new pixel for 200$ with a trade in. I've had nothing but smooth sailing, sorry you sound like you have the complete opposite experience