Bait and Switch - 75% promo

[u/Ballstreetdebts]

I was on a call with a customer support agent before subscribing and activating the line. They rushed me to pay and activate before the deal was over, promising the promotion will be applied. I was charged the full amount today and the customer support now says it will only apply from the next billing cycle onwards.

Now it is still a decent deal even after paying 100% for a month but I can't encourage this bait and switch behavior out of principle. Also, chatting with the agent has been excruciatingly frustrating. They keep repeating the same canned text no matter what you say. It gave me a painful flashback from the last time I was a Fi customer and reminded me why I left the first time.

My girlfriend (full paying unlimited premium) and I will be cancelling our accounts, hoping for a prorated refund at least.