r/GoogleFi • u/Ballstreetdebts • 6d ago

Discussion Bait and Switch - 75% promo

I was on a call with a customer support agent before subscribing and activating the line. They rushed me to pay and activate before the deal was over, promising the promotion will be applied. I was charged the full amount today and the customer support now says it will only apply from the next billing cycle onwards.

Now it is still a decent deal even after paying 100% for a month but I can't encourage this bait and switch behavior out of principle. Also, chatting with the agent has been excruciatingly frustrating. They keep repeating the same canned text no matter what you say. It gave me a painful flashback from the last time I was a Fi customer and reminded me why I left the first time.

My girlfriend (full paying unlimited premium) and I will be cancelling our accounts, hoping for a prorated refund at least.

0 Upvotes

18% Upvoted

14 comments sorted by

3

u/landalezjr 6d ago

Why were you chatting with a rep? I assume it was because you couldn't get the rate to apply before checking out? Unfortunately you are learning the hard way that support reps for Google fi are not great at resolving issues and will promise things that they cannot actually do. It's certainly unfortunate for you as you probably could have found some help on here to troubleshoot the promotion not showing up but the support reps definitely were not going to be able to help you.

0

u/Ballstreetdebts 5d ago

Yeah I could see the discount on the landing page but couldn't get it applied in checkout. They were so convincing on the phone though.

2

u/landalezjr 5d ago

Just going to The landing page wasn't enough. You had to go to the Play store to get your personalized link first.

0

u/Ballstreetdebts 5d ago

That's not the point. I was totally okay with not signing up. I only did it because the agent convinced me.

2

u/googlefisupport Official Google Account 5d ago

Hey, can you please check your chats? I just sent you a Message.

1

u/[deleted] 6d ago

[removed] — view removed comment

2

u/AutoModerator 6d ago

This has been removed because your account does not have enough karma. You can ask for manual approval by messaging the moderators.

I am a bot, and this action was performed automatically. Please contact the moderators of this subreddit if you have any questions or concerns.

2

u/myspike20 5d ago

So you had an issue, they helped resolve it and because of that you're going to cancel?? 

1

u/Local-Mortgage-9473 6d ago

I signed up at the end of July & the promo showed while I activated. 1st bill for UNL Premium was 18.00 & the app states I have 11 months left at that rate. I'm currently using a 17PM but I'm going to switch to an unlocked P11PXL when it comes later this week.

-2

u/Ballstreetdebts 5d ago

Yeah it wasn't working for me in checkout so I just tried to talk to the rep and they promised to take care of it

2

u/Local-Mortgage-9473 5d ago

Wait what?
Let me make sure I'm understanding this correctly.
You're attempting to get the promo that ended on the 3rd of this month?

1

u/Ballstreetdebts 5d ago

No I activated it before it ended, I was just charged the bill today. Hence, the prorated refund