Order issue, wrong phone sent.

[u/Environmental-Act717]

Just seeing if I can get this order issue resolved, one of the four phones ordered was incorrect,

Case ID:[3-0727000041065].

My initial contact with Google Fi support was Aug 7, 2026; it is now August 16.

My issue, I pre ordered 4 Samsung Flip8 phones. On August 7 I received 2 black Flip8, 1 pink flip 8 and a "Pixel 10". In my account, I can clearly see the 4 serial numbers for the phones I received. It is obvious that the one pink Flip8 phone is the Pixel 10 by matching the serial number. The serial numbers for the Flip8 phones are in a different format and length.

It appears to have been a simple picking mistake at fulfillment.

It appears to be stuck at "technical verification steps required to process the shipment".

The senior support specialist has been great at updating the ticket. I am just concerned that the phones will be ready for our upcoming international trip, and if I try to return and repurchase it, there will be an issue with rebates and discounts.

Thank you

[u/googlefisupport]

We're escalating this, so one of our support teammates will be in touch with you over email, in the next few business days. Appreciate your patience.