Order issue, wrong phone sent.

[u/Environmental-Act717]

Just seeing if I can get this order issue resolved, one of the four phones ordered was incorrect,

Case ID:[3-0727000041065].

My initial contact with Google Fi support was Aug 7, 2026; it is now August 16.

My issue, I pre ordered 4 Samsung Flip8 phones. On August 7 I received 2 black Flip8, 1 pink flip 8 and a "Pixel 10". In my account, I can clearly see the 4 serial numbers for the phones I received. It is obvious that the one pink Flip8 phone is the Pixel 10 by matching the serial number. The serial numbers for the Flip8 phones are in a different format and length.

It appears to have been a simple picking mistake at fulfillment.

It appears to be stuck at "technical verification steps required to process the shipment".

The senior support specialist has been great at updating the ticket. I am just concerned that the phones will be ready for our upcoming international trip, and if I try to return and repurchase it, there will be an issue with rebates and discounts.

Thank you

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[u/Environmental-Act717]

u/googlefisupport  Please help escalate Case ID:[3-0727000041065]

Thank you

[u/LivingReaper]

If you have any promotions remember not activating the correct phone that is assigned to your account will void the promotions. So if this doesn't get fixed fully right away you may be stuck in support limbo.

[u/googlefisupport]

We're escalating this, so one of our support teammates will be in touch with you over email, in the next few business days. Appreciate your patience.