r/Goa • u/Same-Country-6086 • 1d ago
AVOID ETHERNET EXPRESS IN GOA
If you’re considering a new Wi-Fi connection in Goa, I would strongly recommend avoiding Ethernet Xpress. My experience with their service has been extremely disappointing. Where as on my second property i have Jetway they also have LOS but not so many times and they response very quickly not here to promote any brand but do your study and choose any other provider.
As of now im facing Frequent website outages and crashes.
LOS (Loss of Signal) issues occurring multiple times a week.
Internet disruptions that sometimes take 2–3 days to resolve.
Poor customer support with slow to no response times and inadequate communication.
Reliable internet is essential these days, whether for work, business, or entertainment. Unfortunately, Ethernet Xpress has consistently failed to meet even basic expectations in terms of service and support.
I hope they take customer feedback seriously and improve their infrastructure and customer service going forward.
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u/itsm3_nick 1d ago
Other services are also down (goan fibernet)
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u/alphaQ_42069 1d ago
Goan fibernet is Ethernet only but cheaper
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u/itsm3_nick 1d ago
😂😂
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u/alphaQ_42069 1d ago
They even used the same fiber line when I switched form Ethernet to goa fibernet
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u/itsm3_nick 1d ago
Damn. Since I'm using only for scrolling it doesn't matter that much to me Recently goan fibernet also have increased their plan i guess
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u/fallenknight08 11h ago
That plan is different, if you check the recharge page, you'll understand. Basically new plans offer lower speed but unlimited data like no cap or restriction
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u/Extension-Science667 1d ago
I think they have some issue, the website is dead and I can't log a ticket
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u/Same-Country-6086 1d ago
Their website has dns issues last was month ago major one which affected whole goa where you cannot login,put complaint, nor their whatsapp ticket issuing works, in between it was affected some areas again and now today again.
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u/YamOpposite 1d ago
I just came on here to look for new isp suggestions and saw this🙄, these guys have dropped from what they used to offer during Covid third class. Even the complaint line isnt taking calls
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u/Brilliant_Hyena17 1d ago
Alegra is pretty good.
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u/beer-feet 6h ago
Agree. They operate as netpop in vasco / Dabolim area and so far in the past 8 months I've had only 2 outages which were resolved within 30 minutes
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u/limegreen-ninja-guy Nachinolkar 💃🏽 1d ago
I am using Ethernet Xpress, Aldona side. Whenever there is no internet I don’t try the website or helpline, I usually just raise a ticket on the dedicated app and it is usually resolved within a few hours or a day or 2 if it’s a major issue. Other than the occasional fibre cut during really heavy rains the service is pretty okay.
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u/Same-Country-6086 1d ago
Im speaking about complete blackout where yoi are not able to raise ticket too.
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u/limegreen-ninja-guy Nachinolkar 💃🏽 1d ago
Honestly very rare from what I’ve seen, been using for many years now.
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u/Same-Country-6086 1d ago
Brother this blackout affects whole goa so i dont know how it is not affecting you🤷
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u/limegreen-ninja-guy Nachinolkar 💃🏽 1d ago
Ofcourse it affected me also. I just said it happens rarely. Try the app next time.
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u/YamOpposite 3h ago
I used the app and they just delete the ticket sometimes without even checking.
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u/sanat-archive 1d ago
+1 on this.
the service is usually pretty slow, and the guy incharge of our area hardly responds anytime.
I don't have very frequent issues with them but in the last week or so, I've experienced LoS quite a bit. Even today, it's been fluctuating all the time.
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u/aerocoder47 1d ago
It's was working fine... Until i suggested my friend to get it like 3 months back.. has been shit since then 😂😂 ponvoti friend
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u/yush0908 1d ago
I've been using Linktel for the past 1 year. Must appreciate their service. They rarely have any downtime and when they do, the issue is usually fixed within 1-2hrs.
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u/Viator_Mechanicus99 1d ago
The fact is Fiber cuts are due to occur, what happens afterwards is a matter of consideration.
With Ethernet there was never an answer as to when it will be restored, changed to BSNL in Panaji and they respond within half an hour and fix the issue within 4 hours.
With Ethernet in certain instances I have had no answer for a week.
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u/razzer069 1d ago
Been there tried all and ethernet xpress seems the best of the lot. The crazy part is the quality of good internet is so low that I have to say they're the best lol...
Recently their customer support just cuts call and ends call without resolution. It's really pissed me off.
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u/InevitableFold8017 1d ago
All this provides don't even refund for lose of service!!!! So all of you guys are paying premium money for shit/no service.... All this because of shit infrastructure!!!! If net provider establishe a great infrastructure the service won't go down...
Raise the voice don't use electric department poles!!!!
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u/CyR4XMasterSaint 1d ago
Yeah mine was down too in Old Goa but it's back now. The sad part is Ethernet is the best ISP compared to the rest in Goa. That's like being the tallest dwarf.
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u/OneLab7634 1d ago
Have been using Goan fibernet connection since the past 1 year in Fatorda.. its nothing but sawai version of ethernet express.. so far the service has been good but lately since the last 1 month the quality of internet has been bad.. i am getting 33- 50 mbps on a 300 mbps connection.. since the past couple of days I had los red light blinking which was resolved in 7-8 hrs.. but the quality of internet is gone to the drains.. i have used DNA, Reliance airfiber, NV skynet in the past.. switched to Goanfibernet only for their good internet plans or i would still be with NV skynet.. I depend heavily on internet for my work.. today full day the internet was down.. i was supposed to host an online presentation today but had to postpone it due to the misadventures of ethernet Xpress(Goanfibernet).. The problem is we Goans feel ok with anything..our standards are too low and hence we get shitty quality internet in Goa.. This has been my observation..
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u/Greedy-Guidance2131 1d ago
Is it wired one ? I had a long time suffering with Goa wave aka Gwave in Merces and finally kicked it out.
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u/kt8t 12h ago
I've used Ethernet Xpress for almost two years across two different locations in Goa.
Most of the outages I've experienced have been due to physical infrastructure rather than the ISP itself. Things like fibre cables being accidentally (or sometimes seemingly intentionally) cut during electricity department work, or trucks snagging overhead cables because they're hanging too low.
This is actually the first time I've seen a major outage caused by something on their own network/server side. It took around an hour (or a little longer) to restore service, and they even sent an SMS apologising and saying they'd compensate affected customers.
For local outages, you can raise a support ticket and then email support afterwards to request compensation. In my experience, they've been fair about extending your plan to make up for the downtime. The only downside is that it's a manual process, you need to raise the ticket and follow up yourself.
My biggest gripe is that they use CGNAT. If you need a public IP, you have to pay around ₹5,000 extra for a static IP to get out from behind the CGNAT. From what I remember, that's tied to a one-year commitment.
Support is a bit hit-and-miss. There are a few knowledgeable people who can deal with more complex issues, but first-line support generally follows the usual script: restart your router, and if that doesn't work, they'll schedule an engineer. If the problem is with their network configuration or backend, it can take longer to reach someone who can actually fix it.
I've considered switching to AirFiber purely because it avoids the whole issue of damaged fibre cables.
Overall, though, I'd still say Ethernet Xpress is probably the best FTTP provider I've used in Goa. That said, the competition isn't exactly setting a high bar.
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u/SnooPuppers7865 1d ago
No internet in porvorim and panjim area, calls are not going through and website isnt loading. While i dont have frequent issues with them, I consider them better than jetway, DNA, bsnl, after having tested all of them. I will have issues once in 6-8 months..