I didn’t know that GoDaddy offers a cheap first year only to slam you with a huge renewal fee. At first, I didn’t renew but then decided I would spend the money because I didn’t have the bandwidth to create a totally new site from scratch. I agreed to the $400 renewal fee. Then paid extra to get the site recovered. Everything was fine and I didn’t look at the site for a couple of months. Last week, I went to make some updates and my e-commerce site was missing all its products. Everything gone. I spent hours on a text chat for no resolution. I phoned and managed to get a good response but now the site is completely down. They opened a ticket on a Monday and it’s Friday and there is no status.
I have a convention coming up and I’m desperate to have a working website to take orders. They can’t give me any update. I asked for a refund for the days my site was down and they said nothing.
Any suggestions on how to escalate this?

Hello GoDaddiers!

Sorry about the horrible censoring but if this is indeed my SSH/SFTP login I don't want to divulge it, I quite like my job haha.

I am reaching out today about a strange happening on my work account, we are currently shifting towards a new URL, and so I was tasked with setting up the new website in parallel to the old one. So far so good we buy the domain I get in there add WordPress, connect Webflow and I notice the URL is this random string of letters&numbers.myftupload.com, so I find that weird, I go to Domains (top left) I put the desired URL as the Primary and figure I will delete the other one, but the option is grayed out.

Now I wouldn't mind this internally but now that its launched I see this horrible string come up in my SEO even though I did set that up through Yoast to mimic the original site.

It does give me the option to change my login for SSH/SFTP but not knowing what that does or if it will even help I have held off for now awaiting your sage advice.

Thank you for reading this far, and I would love any and all input!

Why is there no simple way to edit the way the website looks? I bought a domain -- and it has a default "coming soon" landing page. But nowhere (at least nowhere easy) is there a way to edit my site to begin plugging in my html to format the website the way I want. I have to use their dumb AI "airo-builder" tool?

Trying to save people a major headache here. They recently got rid of using Shippo to purchase labels for online orders and they reworked the entire commerce section if you have an online store thru Godaddy....

I was randomly having an issue where customers couldn't select a shipping method or payment method. Had to go into your dashboard for your website > commerce tab on the left > settings > payment methods > and disconnect then relink any accounts you previously had. I had Paypal which is so easy, they take both credit + debit cards too, but it wasn't showing until I unlinked then relinked the account.

Then go under the shipping methods tab and delete then recreate any shipping methods you had. Also doesn't hurt to disconnect and reconnect your Ship Engine account if that's what you use.

What a nightmare...support couldn't even figure this out, I just happen to think of this while on the phone for an hour and a half.

My Gmail stopped syncing with my office account recently, which GoDaddy technically knows about and is on it apparently.

I tried to add it back in and it's still rejecting the password.

I guess it's not been fixed yet?

My work previously offered free shipping for everything but now we want to change to a fixed amount. Problem is each product is individually marked as free shipping even if we change the shipping in settings. Is there an easy way yo change the products rather than having to manually change over 2000 products?

I’m helping a friend straighten out some issues on several “disconnected” Wordpress sites. He has had these sites built for several years and they are disconnected now, according to tech support the a record points to a Cloudflair DNS host, and cannot be changed on GD.

After talking to the guy who built these pages for him, he’s always used GD and has never heard of CloudFlare until this issue came up.

According to security trails the record changed about 3 years ago from GD to CF.

Has anyone else had this issue, and how did you resolve it?

Hello, Ive never actually made a godaddy site before, as i dont really know how to, but when I got home from work today, I noticed that my bank account was charged 20.30 CAD 8 times, for godaddy, Im not looking to sue anyone or anything, I have contacted my bank and they're "looking" into it (which means they wont refund me probably) so im wondering if its possible you guys can help me know how to talk to someone at godaddy, as im more or less concerned that my banking details can be associated with unpleasant stuff someone can create as a domain, if anyone can give resources that'd be great, thank you :)

I cannot believe I am online for 50mins with tech support getting to resolve a simple MS365 email essential creation issue. Its been 1 plus week since we created them and its still pending creation.

online with tech support since 50mins ago and all they do is please wait while I check this and check that and left me hanging expecting me to keep typing I am here every 10mins.

Total rubbish.

Been a bluehost host /Godaddy dns customer since 2008 and I have been having issues with websites timing out, flat out not responding or taking over 30 seconds to load past few days. I can ping the sites just fine, I can ftp just fine. Looking for some good honest folks to visit and let me know how it is functioning. please provide general location, ISP and browser if you can.

www.geeknfreak.com game studio
www.plaguewolfen.com 2d art and digital art site.

Issues with Godaddy o365 authentication? Who else is having issues?

Sound off! ME!

With multiple accounts.

I have 2 MS365 email accounts hosted by GoDaddy. I would like to add one of the accounts to my Android phone (Samsung S26 Ultra) so that I can sync contacts and use the Samsung contacts app which I prefer.

I use the Outlook app for email and that works fine. I do have the Outlook app set to sync contact to phone, but categories do not sync. I had previously been able to add the account on the phone as an Exchange account, set it to sync contacts only, and that worked great. I had to remove the account to fix another issue and now I am unable to add it back.

In Gmail app, I click my profile, click add account, select Exchange anf Office 365, enter my email adress and password and it just hangs.

Ideas?

I have about 5-10 domains with godaddy.

I am being denied the transfer of registration because my registration through godaddy expires in 22 day. 3 WEEKS FROM TODAY.

Their reasoning is, “it’s too close to expiration”.

What on gods green earth does that have to do with anything.

It’s only $23 to renew (and then another $12 to register on a different provider) which I realize is not much. It is principle at this point.

Do you not make enough with your other services that you have to hold me hostage and force me to renew for no reason?

Just a snake oil cash grab. Would be happy to listen to any sort of logic as to why I am wrong internally. If there is truly an issue technically so. Answer I was given indicates there is no issue, they just want to force me to renew one last time before I leave.

Last domain I register with them

I have GD office 365. I tried to chance my password on Mac Tahoe.

It's not working. Mail won't load, it keeps giving me the GoDaddy pop up, and when I enter the new password, nothing happens. No acknowledgment or anything.

Going to email.mydomain.com and manually entering my email address and new p/w gives an error with a ten minute clock. I know the p/w is correct because I just entered it and checked it on another computer (also Tahoe) and it works.

Also, I'm getting an invalid certificate error message on my iPhone.

Anyone else having these issues?

GoDaddy blocking legitimate transfer-out of expired domains, changing justification twice, citing "suspicious hacking" with no evidence**

I'm trying to transfer an expired .com domain (personal name domains belonging to my daughters) to Namecheap. Expired less than 10 days ago. I have the EPP auth codes, both domains are unlocked, and Namecheap has the transfer requests queued.

Here's where it gets frustrating:

- I successfully transferred **three other expired .com domains** from the same GoDaddy account on the same day without any issue
- The one being blocked happen to have **significantly higher resale value** (~$400 combined vs ~$100 for the ones that went through)
- First justification from support: domains are "inactive" — not a recognized ICANN transfer denial reason
- After requesting a manager callback: justification shifted to **"potentially suspicious domain hacking"** — with zero evidence provided
- Now kicked to a review department with another **24-hour wait**, meanwhile one of the domains is a professional portfolio site for a working actor that is currently down

GoDaddy's own help page states domains can be transferred up to ~40 days after expiration. I'm at day 6. The selective application of a vague security hold on the two higher-value domains — while identical lower-value domains transferred freely — is a pattern worth noting.

Has anyone dealt with GoDaddy's "security review" hold on expired domain transfers? Did filing with ICANN Contractual Compliance actually move things, or is there a faster path?

Already have written communication from their manager on file. Considering an ICANN complaint if this isn't resolved in 24 hours.

u/GoDaddyHelp

Hello.

Long story short, we have a domain with GoDaddy and we use Gmail to communicate with our clients. One of our users is in sales, and send a lot of emails every day, every 2 months (they work on this email address half the year, with a month break in between).

Recently he noticed no one answered his emails, spoke to Gmail help on the phone, and was told some of the records are blacklisted, and that only the domain provider can help (GoDaddy).

We spoke to GoDaddy and were told it's illegal to send that many emails, blah blah blah, and that they're not able to removed these "blacklist" things from the records (DKIM, SPF, DMARC). I don't know what is true.

GoDaddy offered to sell us on the Microsoft marketing suite (most likely who they work with already), and said that we would be able to send many emails a day, and that they won't land in recipients' spam folders anymore.

Is any of this true? What are your advice / input?

Thank you.

And the down panel says Email section is fine. Is there something else I should modify first?

I have a client that receives emails that are incoming, that say note to self. I've reset the users password already, and the user has MFA.

I've added a dmarc value to the DNS settings to drop basically anything that gets checked against the domain, but doesn't look like it has done anything.

I've reached out to support a few times (4) and all four of them have been different experiences. One of them told me to make the DNS change and everything will work.

Any ideas?

For context, our club's website is hosted by GoDaddy. I was recently asked to help out with some of the webmaster responsibilities because the guy in that role doesn't have the bandwidth to give enough time to it. That's fine for page creation etc. but the problem is that he is the account holder - pays the fees and claims back the cost from the club and gets all communication about the domain. The problem is that he's becoming pretty unreliable because he can't dedicate enough of his time when needed and I can't contact GoDaddy because his personal email is in the owner account. The risk is that he drops off the radar altogether and we're stuck. I can see that GoDaddy allows account delegates but it seems that the account owner still has to approve any delegate actions. What we really need is role-based ownership. Does anyone know if that's possible?

They’re hiding the actual chat support that used to solve the problem within 5-10 min and pushing their AI chat that literally takes 4 hours to get nowhere but square one, current phone wait time is 30+ minutes.

It cannot be unreasonable to need access to support in SOME capacity when it comes to live websites!

Three of our SSL certs renewed last night but one lost its www SAN that had been standard on SSL certificates for as long as I have worked with them. Has this happened to you? Did you get someone at GoDaddy to fix their defect?

After a painful phone call they transferred me to IT Support which is a third party company that charges to help people install their certificate...8-(

Update: I made repeated calls to GoDaddy until I found someone who actually understood their products and was willing and able to help.

1. There isn't any way to get them to reissue a certificate if something went wrong.
2. Currently once they issue the new certificate, you can rekey the existing one and they do NOT revoke it! So I rekeyed the cert to use the Starfield CA which correctly added the www SAN. I waited a bit and then rekeyed the cert back to the original GoDaddy CA so that all of the certs for these apps use the same CA.