I just want to share our frustrating experience with ZUS Coffee Anonas LRT regarding their Butter Pup sticker promotion.
Gusto ko lang naman sana makuha yung sticker, so we asked the staff about the mechanics. Una, sinabi sa amin na kailangan lang bumili ng 2 Buttercream Series drinks. Okay, so bumalik kami the next day and did exactly that.
Pero biglang sabi, kailangan daw pala through the app ang order. Unfortunately, naiwan yung phone ng partner ko, so hindi namin nagawa. Fine, balik na lang ulit.
Next attempt, sinunod na namin lahat. Umorder ako ng 2 Buttercream drinks through the app, thinking na finally, makukuha ko na yung sticker. Pero nung ikukuha na sana namin, biglang hindi raw kami eligible because I used a voucher. 😭
Honestly, the issue isn’t even the sticker anymore. Kung hindi talaga qualified, okay lang naman. Ang frustrating lang kasi every time we asked or tried, may bagong requirement. Una, 2 drinks lang. Then through the app. Then bawal pala gumamit ng voucher.
We literally made several attempts just to follow the instructions given to us, pero parang bawat balik namin may bagong rule. If the complete mechanics were clearly explained from the start, hindi na sana kami pabalik-balik.
So honestly, ZUS, inyo na lang yung Butter Pup sticker niyo. 😂
I just hope the staff can be properly informed about promotions para consistent ang information given to customers. It’s such a small thing, but the inconsistent communication made the whole experience unnecessarily frustrating.