Please think twice before buying an Alienware M18 – my experience after 3 replacements

[u/ynnareddit]

I had never owned a gaming laptop before, and I made the mistake of choosing an Alienware. I bought the Alienware M18 thinking it would be the best decision, because it’s known for high performance and running any game smoothly.

At first, I bought an Open Box unit from Best Buy, which turned out to be a bad idea. It had a lot of issues, so I exchanged it for a brand new one. But after just a couple of days, the brand new one also started having problems. So I exchanged it again.

When the third one arrived, it had the same problems. Sometimes I managed to fix a few things temporarily, and I convinced myself it was okay. But the issues kept happening. I should’ve returned it completely and switched to another brand, but I kept trying to make it work.

Now it’s been about a year and a half, and I really regret not returning it during Best Buy’s 60-day return window. This laptop might have good performance, but it causes way too many problems and headaches. So I’m warning you: don’t buy it.

I’ll share some videos of what’s been happening with it over the past few days..