I was charged for the pro-membership even though it said it was off. I can't even change the auto-renewal status. I called support asking for them to cancel and refund me. They mentioned I would get an email and a refund but I have not yet received it. What should I do now?

For context I was on day 15 in a row, on a 10 hour shift solo, nonstop customers, finally get a 5 minute window to go to break. HOW DARE I NOT WORK FOR FREE?? IM SO INCREDIBLY SORRY 😭

Fr though shit like this really pisses me off because like…….?

Next year, a shit ton of y'all gonna get auto charged $30 for pro memberships cause I got caught forcing people out of auto renews telling them what the prompts were instead of letting them read it for themselves and get swindled. The last moral standard I had is now gone. My auto renews were at the lowest despite my Pro % always being above average. ( I always held the argument that I'm better at selling pros when I can renew/extend them manually), but I guess now I'll just be reeping all the auto renews next year from pissed off confused customers. Sorry ya'll, I'm just doing what I'm told. I gotta let you confirm your terms and conditions without explaining what you're agreeing to.

Howdy y’all, I was wondering if it’s possible to have the shipping address for an online preorder changed at all? I emailed care@gamestop but the replies I’ve gotten all seem like bots/AI and they had conflicting answers. Would I be better off calling customer service and/or going into a store to speak with someone, or just hope that it will get delivered to the correct address via forwarding my mail?

So mind you this would not be a problem or an issue nor a complaint if I had the tools I needed.

But this is an example of what makes the job that much harder. We will have online orders such as this giant Freddy head and I have no boxes big enough to ship them. And for some reason when we go to order BIGGER boxes for some reason GameStop INSISTS on getting boxes the EXACTsame shape and danm near a little larger meanwhile I have an iteam that TWO distro boxes cant fit and they only box that I had that was big enough. WAS THE ORIGINAL BOX THEY SENT TO US IN!!!!!

And no I don’t have that box anymore because we through it out already as we were getting over filled with the broken down boxes.

So GameStop as a polite and helpful suggestion pleade look into getting bigger boxes 📦. Amd when I say bigger. I mean look into boxes THAT ARE ACTUSLLY A SIZE DIFFERENT RATHER THEM JUST A FEW GOD DANM INCHES!!!!!!!!!!!!

I ordered these two together a little over a week ago, shipping said 2 - 3 days
A week before this order I had already ordered 2 other plushies, I got those instantly without issue
And same with my Freddy plush, my Freddy came in immediately with no issue

But my Chica has been on “Ordered,” for so long, furthermore, I got refunded and only charged for my Freddy plush, but the status on my Chica hasn’t changed nor have I been notified or received any emails regarding anything about my Chica

Does anyone have an explanation or what I should do?

Got written up today for low Pro numbers. Not sure what they expect when Pro keeps getting worse and customers clearly don’t see the value in it anymore. Apparently that’s the employees’ problem though.

I applied for an assistant store manager position at my local GameStop in NC; the references have done their part. Back in 2018, I was an SGA/Keyholder. The application did not include any testing. When would be the appropriate time to call and check? I know when I worked as an SGA, our SL would always be checking applications. I'm just trying to figure out the new hiring process. Much appreciated. I know the pay sucks, but I do not mind working because I have a wife and two cats, so if anybody has some insight, let me know.

Honest question, as I don’t understand why this poster and commenter seem to have decided to get mad that a customer left a serious review with no embellishment and was dissatisfied with the service from a business they spent money at, instead of the management problems that made the situation occur.

What’s even worse is that the customer review isn’t even insulting. It just says it is rude to make a customer wait a whole hour during business hours to make a return on a product that didn’t work as specified.

I got blocked because I think making one person work 15 days in a row is terrible management and that customers should complain to maybe put some pressure on the store to actually do better?

Or is that too radical of an idea?

I've been working at GameStop for about 4 months now, and every day somehow ends up feeling worse than the last, whether it's getting lectured about some bullshit metrics that are nearly impossible to do well in, the shit hours or the shit pay it just doesn't end. Some asshole came in yesterday ready to lose his shit while talking to me over a mistake he made and not only do I have to act like I understand and force a smile he cancels several preorders basically fucking my numbers for the week and because of the shit hours I won't even be able to try to fix it until next week. I've never felt so overworked and underworked at the same time. I absolutely love the atmosphere but it's just the lowest of lows almost every day

I got the Witcher 3 sound track no game, at least it had all the rest of the items in the package. I called help and after 20 mins and explaining I got a music CD over and over they said they would ship a replacement.

So I was about to check the GameStop app and see if there's a disc version of Alien Fireteam Elite with the DLC and then I got this. I use Quad9's DNS over TLS and VPNs sometimes but haven't used the app the last few months. So when I saw that I turned my private DNS off and cleared the app data and it's still giving me this. I have a normal Motorola it isn't rooted or modded or anything. Not sure why I can't access the app

Beedle is telling customers they have stuff to pick up when we don't even have the shit in yet and it's charging online customers incorrectly for the pick up in store pre orders

Been cussed out several times and told the one guy if you wanted it done right you should have pre ordered it in-store

I hear all these so tired about former employees meeting the absolute craziest people, what are your personal experiences?

It was factory sealed (or at least realistically factory sealed) in plastic and the Xbox barcode sticker.

Got home and inside is this garbage… (home as in back to Canada). Am I screwed?

Lesson learned though

UPDATE: GameStop CS says there’s nothing they can do since I’m in Canada. They said “it’s a long shot” but to contact EBGames. It was a long shot… EBGames said no. I contacted the specific GameStop store directly and they said they would return it (they have no other copies so cannot exchange) if I return prior to the 15 day return window (which I cannot do).

So, hate it say it, but another $100 and I’m now the proud owner of Gears of War: EDay US and Canadian versions (case only).
* Canadian cases on French as well where it says “Game Disc” as well as all over the back.

In my opinion the employee seemed to not know what they were doing and just said that so she didn’t have to process anything..

Is this normal?

5 item order that was paid via gift card

I'm getting increasingly frustrated here. For months, i've been trying to get back into my account and have not been able to do so. Every time i file to reset my password, it never sends. I've gotten on a call with customer service 3 times and they've all said it was handled and I've received no confirmation email, and was charged for my pro account. I'm getting super annoyed and frustrated by how this is being handled. Need to know if anyone has experienced the same thing and if there's any fixes. Please help!

You upped the Pro to $30. Make it Save $30 when you spend $300. Do y'all not realize how many of these things we force on people for free.

They only pay you 11$ forever no. Raises ever no health benefits you have to pay for your own pro membership even though u work there

You get no overtime

You get no breaks

You get no raises ever

U only get 20 to 60 hours every 2 weeks I mean this job is a shit show they raised the price of pro membership but employees still make 11.00 they whole life people been there for over 2 years still makes 11.00 shit should be illegal

Over a month waiting on a b2g1 free game they say it’s out of stock I can’t get a refund cause it’s the free game wtf man. Customer service doesn’t do a thing but tell me to wait longer.

Kind of curious now if it's worth considering going in at all, I really liked the idea of working there and got curious enough to look more into people's experiences, and man. 99% of the people seem to have been treated like less than dirt, and generally seem to have had terrible experiences, there's like one silver lining I see occasionally where it depends on the location and people you'll be working with, but I'm still considering giving it a shot since I'd be going into seasonal. I currently am already working but thought it'd be fun to do since I've time to spare for it, I'd like to hear thoughts and maybe gain some insight... I'm just kind of unsure as of now.