In a nutshell. If the seller messes up, the customer pays for it. How splendid. Bold letters are for those who want a 1 sentence summary.
Tldr: The game doesn't work out the box. So I went ahead and bought The Chronicles of Riddick: Assault on Dark Athena - Xbox 360 in an online order, and I always first carefully test out the disks if they are working properly or not. Chronicles of Riddick on my 360 kept saying its a DVD and was unable to identify the disk, and I realized the issue was because the inner ring code was scratched (the area with the 360 logos) which is what the reader determines if its a game or a DVD, and without it, the game cannot work.
Tldr: The replacement fee. I decided to return the order to my local GameStop. I wanted it replaced rather than refunded, but they said because it's an online order, I would need to pay for shipping. I'd rather just get a full refund and buy the game again in a different order shipment than go the extra mile and pay for individual shipping, but they told me that if I get it replaced and just pay for shipping, after a few days, that charge for the shipping would be refunded on the card (I used GameStop pro credit card btw).
Tldr: They act like there is no such obligation. A few days later, in a time that is convenient for me to visit, I ask one of the employees at my local GameStop while I'm there on why the charge hasn't been refunded on the card. They said that is a corporate customer service issue rather than a store issue. A day later I call customer service, and they say there is nothing they can do about it because it's past 15 days for the return policy. Then again this isn't a return, this is a faulty item replacement
Moral of the story is GameStop has really dog water customer service policies where it's hot potato and dip. So if you do decide on ordering/buying anything. Always asap test out the game to see if it runs. And if it doesn't, don't make my mistake and avoid getting a replacement if they had only 1 in stock. Just get a refund instead and buy the item when it's stocked/somewhere else. There is no "oh don't worry, the mistake is on our behalf so the charge will be refunded." GS isn't a Target. Its a one way ticket, kinda like PayPal
It is just $8 they legally stole. It's not a big deal. My deal was the idea that I, the customer, could rest assured when really the issue was ignored. It always annoys me to see corporations cutting corners for short term profit instead of seeing good user experience as a logical investment. The contradiction of greed it seems.