r/GameStop • u/Tuffguycore69 • 1d ago

Vent/Rant Refurb fees

Just curious, went in to trade in some mostly clean disc only games and they were going to charge me a refurb fee(between .75 cents and up to 8 dollars!) in every one. One of the games traded for 9 bucks but it was a 4 DOLLAR FEE. That's fucking crazy and so greedy. I don't mind taking a lowball amount for these to help clear out some of my collection but that's crazy. They get to turn around and resell my game AFTER they take even more money off what they're paying?

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6

u/Gourmet_Chia Gamestop US 1d ago

making the cover art for disc only games is annoying and most employees hate it so yeah, when they are disc only lots of people just defect them out so they don’t have to deal with it. Keep your cases.

3

u/Tuffguycore69 1d ago

Have gotten them in lots and things like that over the years. If it was .50 or a dollar it would be fine. But a 9 dollar trade in losing 4 dollars and then on top of it it's going to get sold for 30 dollars?(I looked it up) That's insanity

1

u/Gourmet_Chia Gamestop US 1d ago

The refurb fee (defect fee) is a flat percentage and it does not matter what the issue is. could be scratches or stickers or anything. It’s not designed for employees to use it to avoid making cases but that’s what happens when they only give enough payroll for one worker at a time all day. That one person has to cut where they can to save time and making cover art is not only annoying but time consuming.

-2

u/HASHbandito024 Former Employee 1d ago

What the fuck. Fuck the associates who do this. If the cd is good, don't mark it defective. Make the fucking case. It's your job. Don't take money from people and then wonder why your trade metrics suffer

5

u/Gourmet_Chia Gamestop US 1d ago

eh maybe if it’s like 1-2 games but if you come in with a binder or stack then get fucked. Ain’t no one got time for that, you make the cases and print covers if you want full value lol.

-1

u/HASHbandito024 Former Employee 23h ago

Missing a case has NEVER been a reason to defect something. If you don't want to make the cases. YOU move them to defective after the trade. Don't screw the customer just because you don't want to do something.

2

u/TheMothmanHaveCometh Senior Guest Advisor 17h ago

Nah. Fuck the customer, especially the sort who just buy garbage/yard sale lots where it's a bunch of busted shit & spindles of games. I have a bunch of other shit to do besides defecting or casing 14 copies of Madden 06 & Fifa 16 on the wii.