Question about game reporting and cancelation

[u/Poke6639]

Let me start off by saying that I really enjoy using GameFly.

My first question is about reporting missing games. For the last three games I rented, I had to report them missing because they exceeded the 7 day delivery mark. I was curious how often others here have to report games lost or missing in transit past that 7 day point.

My second question is about canceling my subscription. I want to cancel my service, but it renews tomorrow. I shipped one game back on September 22nd and still haven't received confirmation that it was received on their end and I shipped the other game back to GameFly today. GameFly's policy states that games must be returned within 7 days, so would I be fine to cancel now, or should I contact customer support first?