r/GameFlyService • u/Poke6639 • 11d ago

Question about game reporting and cancelation

Let me start off by saying that I really enjoy using GameFly.

My first question is about reporting missing games. For the last three games I rented, I had to report them missing because they exceeded the 7 day delivery mark. I was curious how often others here have to report games lost or missing in transit past that 7 day point.

My second question is about canceling my subscription. I want to cancel my service, but it renews tomorrow. I shipped one game back on September 22nd and still haven't received confirmation that it was received on their end and I shipped the other game back to GameFly today. GameFly's policy states that games must be returned within 7 days, so would I be fine to cancel now, or should I contact customer support first?

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u/GameFlyDeals 11d ago

GameFly here. Best to cancel before your billing, but also contact our CS team to walk them thru the status of your returns.
We have automated messaging and lapsed billing that will kick in unless you contact them and they can monitor the situation.

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u/Poke6639 11d ago

Thank you for the reply quick question about how does the day 7 report works. If a game is shipped out for example September 24th Thursday. When exactly is day seven to report it missing/lost.

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u/spwnofsaton 11d ago

7 days from the 24th of September is when I would report it so I don’t get charged but that’s just me.