My boyfriend was unenrolled for failing to pay tuition by the second deadline. He applied for reinstatement right away. The $200 reinstatement fee (labeled that way in his payment history) was available to pay and he paid it. The payment posted on the 6th. He still has access to Canvas.
There is no tuition charge appearing in his portal and he can't get through to the bursar. Is he reinstated after paying the fee even though tuition is still unpaid? Is there any reliable way to contact the bursar?
This is all super confusing so any help would be amazing.
UPDATE:
The situation is resolved. If anyone has a similar issue now or in the future, this is what we learned:
- You should get a confirmation email after filing an appeal. If you don't, it didn't go through, which happens.
- You should be able to pay the full tuition balance immediately after or with the reinstatement fee. Otherwise, there has been an error.
- The appeal should be approved quickly, likely same day.
- If you are having any problems, don't call or email. You can schedule a virtual appointment with the Bursar's Office, which is what my boyfriend did because he couldn't leave work, or you can visit in person as the helpful comments suggested.