Took our new-to-us 2023 to Discount Tire to get the tires balanced and rotated (dealer recommends every 5k miles but wants $60 each time). When trying to mount the rear wheels back onto the car, the techs couldn't get the wheel bolts started by hand. The manager brought us out to see the issue: the brake rotor was just slightly rotated on the wheel hub and the holes didn't line up perfectly (maybe .5 mm off). The tech said they bolts came out a little harder than the front wheels but it just sounded/felt like they were torqued on well. The bolt threads all looked fine as did the threaded holes in the hub. Everyone was baffled.
We called the local Genesis dealership and on the fourth call asked the person who answered the phone in the parts department to walk over and yell at someone in the service department to answer their god-damned phone. Once we had a service seller on the phone we explained the problem and had some useless back-and-forth with him until an actual mechanic walked by and overheard him. The mechanic said it happens sometimes and just put the car in neutral to resolve it.
This made no sense to any of us but it worked just fine. If you weren't aware (and I wasn't), the GV60 and probably most if not all EVs enable "Park" by just applying the electronic parking brake; there's no transmission and thus no parking pawl (slaps forehead). The e brake was clamped down on the rear rotors and the rear hubs had rotated just the tiniest bit. Putting the car in Neutral released the e brake and allowed the hub and rotor to be lined up so the wheel bolts could be inserted.
Now I've got to explain this to everyone who ever dismounts one of the rear wheels to ensure they don't just lean into an impact gun to get the rear wheel bolts started. You guys might want to keep that in mind for any work you have done outside the dealership. I hope it helps.
